Customer Service Engineer

Nelson A. Ortega

**** ***. ******* ***** ****** Isabela, PR 00662

787-***-****

**********@*****.***

OBJECTIVE

Get a job in an organization where my skills and abilities work together to achieve the goals and objectives of the company and continue my professional development and apply the knowledge acquired during my education and work experiences. Allowed to move.

SKILLS PROFILE

• Ability to operate injection molding HP machines

• Knowledge on reading and interpreting blueprints and experience with micrometer, caliber, dial indicator, optical comparator, Rockwell tester, Chatillon machine, ASTM Standard, Military Standard

• MS Office expertise, especially in Word, Excel, PowerPoint, Publisher, Oracle, WinZip, Rar Zip and other programs.

• Knowledge creating ISO 9000, 9001, 9002 procedure, forms of visual inspections and others.

• Knowledge in, Six Sigma, lean Manufacturing, 5S

• Knowledge in electrical, forklift driver, handyman, light mechanics.

• Twik card active

EMPLOYMENT HISTORY

El Coffee Break 2003-2012

Isabela, PR

• Manager, tasks, inventory control, purchasing, customer service, supervising staff, scheduling staff, and others.

• Administrative duties.

Sensormatic Electronics Corp. 1989-2003

Aguadilla, PR

• Quality Technician on the injection molding, ultrasonic welding area and Being in charge of line inspectors

• Supervisor on molding, ultrasonic welding area.

• I work on the certified of ISO 9000 for the company on Puerto Rico. Creating procedure, documentation form and check list for production line and qualities controls.

• Travel to certify product line on El Paso, Texas company

• Work on incoming inspection dimensionally and certified lots.

• Working at lots certified, for total customer satisfaction.

• Analysis problems arising in production lines,

• Making the product dimensions analysis,

• Analysis of tolerances on the drawings or parts,

• Do audits of inventory problems,

• Corrective and preventive actions to the problems,

• Directly work with the engineer and to assist the engineer when he was not.

• Audits in the areas of receiving and shipping and check invoices and shipping list.

Isabela Printing 1988-1989

Isabela, PR

• Flyers, books leads, invoices, books and more.

• Bookmaker. Work with the different machines.

• Work with cutting machine to make the book.

EDUCATION

University of Puerto Rico

Quality Control, 2 year

Diploma

Electrician School, Isabela, PR

Diploma 1989

1994

1988

Francisco Mendoza High School, Isabela, PR

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