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Program Manager

Bowie, Maryland, United States
April 05, 2011

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***** ***** **** *****, *****, MD 20716 • 703-***-**** •


Performance & Process Improvement / Change Management / Lean Six Sigma / Risk Management

Strategic Planning / Business Analysis / Cost Minimization / Balanced Scorecard / IT / SDLC

A customer-focused change agent and program leader, I enabled performance excellence and business growth for aerospace/defense contractors, government clients, and service companies. Working in complex environments, I implemented Lean Six Sigma/enterprise solutions, meeting goals and ensuring on-time and on-budget completion.

Facilitating, planning and implementing strategic plans to meet mission and business objectives

Designing/implementing operational plans and achieving measurable outcomes

Ensuring continuous process improvement/adapting management methodology to each project

Developing methodologies to address key business priorities including cost competitiveness

PhD, Engineering, University of Maryland. Master of Engineering, Engineering Project Management, Memorial University of Newfoundland. BS, Civil Engineering, Makerere University. US Citizen.

Certifications: PMP, Project Management Professional, PMI; Raytheon Six Sigma Black Belt; Cost Engineer (CCE), AACE International. Proficient in ITIL, CMMI, and ISO 9001 implementation.


Led planning/implementation of long-range strategic plan. Developed strategic plan for General Dynamics’ Navy client. Implemented Lean Six Sigma projects for $200M medical research program. Used Balanced Scorecard to drive performance excellence. Enabled 62% increase in essential management support funding.

Turned around struggling program to win $360M follow-on contract. Raytheon had cost-plus NASA contract, but did not receive award fees due to poor performance. Led execution of more than 60 Lean Six Sigma projects. Established and met performance metrics. Ensured company received 100% fee plus follow-on contract.

Managed government programs, ensuring customer satisfaction. Assisted Centech in winning two competitive proposals. Completed Dept of VA initial project ahead of schedule, resulting in 172% increase in ceiling price on next phase. Managed organizational change on DOT program, increasing staff utilization 80%.

Championed/led culture change, implementation of Lean Six Sigma. To change Raytheon’s culture and grow business, championed Six Sigma across $200M/$300M business units. Applied Lean Six Sigma in partnership with NOAA, NASA, and Army clients. Coached Black Belts/qualified Green Belts. Resulted in $15M/yr in benefits.

Improved business investment decision-making methodology, increasing win rate 30%. Bid/proposal efforts at Raytheon had unpredictable cost per proposal and uncertainty in ability to repeat success. Led Six Sigma to improve estimating accuracy and win rate. Analyzed portfolio to prioritize resources. Improved accuracy +/- 14%.


Capture Program Manager, The Centech Group, 2009 – 11/2010. Directed delivery of enterprise solutions for clients of $150M IT service firm. Oversaw complex customer requirements/legacy staff culture to manage change. Led management/technical areas of strategic competitive proposals. Managed $2.4M budget and 20 staff.

Strategic Planning & Lean Six Sigma Consultant, General Dynamics, 2007 – 2009. Planned/implemented strategic plan for $200M Navy Medical Research Center (NMRC), a client of aerospace/defense giant’s IT division. Used Lean Six Sigma principles as framework. Facilitated meetings, applied diverse tools/methods and met goals.

Senior Business Process Manager, Laureate Education, 2005 – 2007. Developed/deployed solutions for $200M online educational division of Walden University. Provided risk assessment/business analysis for Agile application development. Ensured seamless enrollment for 23,000 students. Increased lead conversion 10%.

Lean Six Sigma Champion, Raytheon, 2001 – 2005. Managed multiple IT projects supporting operations across $200M/$300M business units for $2B division of aerospace/defense company. Exceeded NASA distributed information system reliability, maintainability and availability performance goals, reducing program risk by $500K.

Earlier: Senor Systems Engineer, Raytheon. Cost Engineer, S.C. Myers & Associates, Consulting. Concurrent: Adjunct Professor, University of Maryland, 2007 - Present. Publications list available upon request.

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