Sql Server Customer Service

Terence Smith

**** *. ******** **. 303-***-****

Highlands Ranch, CO 80129 ***********@*****.***

Summary

Information technology professional with 16 years of experience. Maintaining all Windows Operating Platforms, effective in prioritizing customer service requests, resolving problems creatively, and learning new technologies. Team oriented with team emphasis on sharing knowledge with peers. Able to adapt to and support system changes seamlessly. Possesses the ability to develop and maintain working relationships with high-level management and end users which results in a productive and efficient environment.

Skills

• Oracle 10g Backup and Recovery

• Oracle 10g Database Administration

• Oracle 10g Performance Tuning

• Oracle 10g Enterprise Management

• Oracle 8 Sql

• Oracle 8 Pl/sql Backup and Recovery

• Oracle 8 Database Administration

• Oracle 8 Performance Tuning

• Oracle 8 Network Administration

• MySql

• Microsoft Sql Server 2000

• Microsoft Sql Server 2005

• Microsoft Sql Server 2008

• Crystal Reports XL

• Active Directory

• Epic

• Microsoft Office Products

• Lotus Notes and Groupware

• Lotus Organizer

• Sametime Collaborate Real-time Tool

• Macess Prep

• Training

Professional Experience

Pharmacy Choice 2008-2009

Junior Sql DBA

• Managed multiple sql server databases in development and production environments resulting in business cost reductions.

• Assisted in improving data integrity, performance and manageability of databases.

• Assisted development and management of backup and recovery processes and procedures.

• Assisted in performance tuning.

RoomLinX 2007-2008

Junior DBA

• Developed MySql Media and Entertainment databases for hotels.

• Assisted in development of reporting architecture to meet current and future needs of databases for customers using Crystal Reports.

• Assisted in writing detailed documentation for all database changes.

Nelnet 2007

Business Analyst 1

• Cleaned up Active Directory security groups.

• Assisted in the development of processes and reports for users with a security group.

• Assisted in the development of reports using Quest Reporter database with custom developed views in Microsoft SQL Server 2005.

• Assisted in the development of scripts for bulk changes to Active Directory and the ability to quickly back-out changes.

Kaiser Permanente 2004-2006

Medical Operations Analyst III

• Lead on the on-call process and procedures that was implemented for 24 hour production support.

• Created training manuals for all Medical Personnel on how to resolve system issues.

• Trained all medical operation analysts on procedures to resolve production issues.

• Held highest resolution record among six computer analysts servicing 4,000+ end users.

• Responsible for build, testing and implementation of new code for production in all Ambulatory functions.

• Subject matter expert for Pharmacy, Dictation and Scanning.

Kaiser Permanente 2001-2003

Computer Analyst II

• Started as analyst I and within months was promoted to Analyst II.

• Oversaw training of new help desk facility in Atlanta assuring a smooth transition and minimum support disruption.

• Supported all Windows applications.

• Supported all Lotus Notes issues.

Education, Training, and Certifications

Fort Lewis College, Durango, Colorado 1983-1984

Colorado State University 1984-1986

Southern University, Baton Rouge, Louisiana 1990-1991

Atlantec Computrain, Aurora, Colorado 2000-2001

Certificate of Completion: Oracle Database 10g: Introduction to Sql Ed 2 2005

Certificate of Completion: Oracle Database 10g: Administration Workshop 1 2005

Career Ready Colorado Certificate (Level 5) 2011

AmeriTeach

Certificate of Completion: Maintaining MS SQL Server 2008 Database 2011

Certificate of Completion: Implementing a Microsoft SQL Server 2008 Database 2011

Certificate of Completion: Writing Queries Using SQL Server Transact-SQL 2011

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