Customer Service

Julian Flowers

*** *. ******* **** #*

Arlington, TX 76010

817-***-**** (mobile)

214-***-**** (alt.)

**************@*****.***

Qualifications

Substantial experience and outstanding skills in customer service with several awards for customer excellence, attendance, and quality assurance.

Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult situations.

Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles.

Willing to relocate and travel.

Work History

Bank Verification, LetsTalk.com, 7/2006 - Current

Contacting banks to verify name and address on credit/debit cards used to place online orders. Also team lead which require supvisor responsibilities. Escalating calls, payroll spreedsheet, time adjustments, and adherence.

Help Desk/Customer Service, Aegis Communications, 4/2004 - 6/2006

Assisted customers with Medicare D benefits and enrollments. Also did special overrides for doctors on certain prescriptions and and medications. I was also team lead on this job as well which required supervisory skills.

Bakery/Cashier, Wal-Mart SuperCenter, 3/2001 - 11/2003

Requirements included front end cashier and later promoted to bakery as a cake decorator. Decorated an acessment of bakery goods and products.

Education

Graduated at Nevada High School in Rosston, AR with diploma.

Attened Associated Schools Inc. in North Miami Beach, FL and graduated with certificate for Communications.

Skills

WordPerfect, typing, 10-key adding maching, and data entry.

References availible upon request

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