Customer Service Manager

ELIAS SAAD

Mobile: +961-******** • Email: **********@*****.***

CAREER OBJECTIVE

I am looking for employment in Public Relations, Media Planning, Advertising and Marketing.

PROFILE

• Effective oral and written communicator fluent in English, Arabic and West African Creole.

• Creative thinker with several years of experience in dealing with customers and selling and negotiating products and services.

• Passionate lifelong learner able to adapt to change in a fast-paced environment.

• Enthusiastic, self-motivated and highly organized.

EDUCATION

• GOLDSMITHS UNIVERSITY OF LONDON

2006-2012: B.A. International Media

• GOLDSMITHS UNIVERSITY OF LONDON

2005-2006: Foundation Certificate in Media and Communications

Languages: English (oral and written), Arabic (oral), West African Creole (spoken in Gambia, Ghana, Nigeria, Sierra Leone and the Caribbean).

Computer skills: MS Office, Photoshop, Final Cut Pro.

WORK EXPERIENCE

Sales and Customer Service:

• Uplands Hotel (London UK)

07/2008-05/2009 (Bar & Restaurant Supervisor)

I was asked by my ex-manager at Goldsmiths to run the bar and restaurant on a daily basis. My role entailed managing staff and resolving conflicts while ensuring productivity was not compromised.

• Yum Cha Tea (London UK)

07/2007-04/2008 (Salesperson)

I was responsible for a section in the market selling different kinds of exclusive teas to visitors of Camden Market. I worked on a commission basis: the more I sold, the more I earned. This helped me build excellent negotiating skills and taught me how to interact with customers in an understanding manner.

• Goldsmiths Tavern (London UK)

08/2005-06/2007 (Bartender)

I was responsible for the day to day running of the bar. This role included responding to complaints and providing help and information to customers whenever necessary.

Media, Advertising & Public Relation:

• RUN Productions (London, UK)

04/2010- 08/2011 (Project Coordinator and Customer Liaison)

RUN Productions is a young company working out of Central London. They specialize in commercial material and feature films. I was a Junior Producer and Media Release coordinator. During my time working with Run Productions, I gained experience in coordinating a range of media & advertising projects. This includes being part of most media release that came out of the company and being in constant liaison with the media on projects.

• Crystal Fighters Promo (2011) RUN Productions (London, UK)

Assistant Production Coordinator

My role entailed communicating with clients in establishing their demands, making bookings and reservations for locations and helping in contacting cast members for auditions.

• Dead Cert (2010) Black and Blue Films (London, UK)

Production Assistant

My duties spread across the entire plateau of short film and music promo production, from the initial stages of research and pitching, the organization and the preparing of shoots (including casting) to assisting on shoot days.

RECENT VOLUNTEER EXPERIENCE

• Akkar International School (Akkar, Lebanon)

09/2011- 11/2011

I volunteered on my arrival at the local secondary school to teach Culture and English.

• New Hope Charity (London, UK)

05/2008- 2009

New Hope is a charity based project to help build and renovate schools and supply educational resources to deprived communities. In 2009, I was asked to create a video that was played during their fundraising events in London. During this time, I was also responsible for releasing information on the website and contacting the right people to gain awareness for the charity.

REFERENCES

Professor Richard Smith

Lecturer/Research and Programme Development Officer

Goldsmiths University of London

Phone: +44 (0-20-791*-****

Email: *.*.*****@****.**.**

Alexis Odiowei

Senior Editor Run Productions

Phone: +44-779*******

Email: ******.*******@*****.***

Contact this candidate