Customer Service Medical

Melissa A. Schink

**** *. *** ****** ********, CO 80501 303-***-**** *****.******@*****.***

OBJECTIVE: To obtain a fulltime position within the medical industry utilizing my skills, education, and experience

EDUCATION

Institute of Business and Medical Careers Longmont, CO

Associates of Occupational Studies Degree – Medical Assisting May 2012

Dean’s List | GPA 3.88

Exceptional Attendance

Alpha Beta Kappa National Honor Society Inductee

QUALIFICATIONS

Skilled in assessing vital signs and administering blood draws

Familiar with OSHA and HIPAA rules and regulations

Proficient in dispensing medications and performing injections

Experience with phlebotomy and lab safety

Trained in the assistance of IV preparation and administration

CPR, First Aid, AED and Oxygen Therapy Certified

Knowledge of over 900 medical terms, abbreviations, and anatomy and physiology

Understanding of ethics relating to HIPAA rules and regulations

Managing multiple responsibilities and tasks efficiently

Excellent customer service skills and dedicated to patient health

EXPERIENCE

7-Eleven Longmont, CO

Sales Associate June 2012 – Present

Manage cash drawer and provide friendly customer service

Ensure cleanliness of store

Organize and stock merchandise

South Pointe Clinic / Urgent Care Lafayette, CO

Medical Assistant Externship – 120 Hours April 2012 – May 2012

Back office skills:

Successful blood draws, vital signs, centrifuge, and lab requests processed

Prepared and assisted in installation and removal of IV

Greeted patients and interacted with providers

Charted patient documentations and obtained authorizations

Cleaned rooms, organized and stocked supplies

Administered drug tests, urine dips and cultures

Front office skills:

Gained experience in scheduling

Personally interacted with patients, pharmacies, and other medical offices via phone

Assembled charts and utilized office equipment and computer email system

Received faxes with lab results and attached to the patient chart with provider notes

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