Escrow Assistant/CSR/Data Entry

MICHELE J. SOWARDS

***********@*********.***

Qualifications: Experience in working in fast-paced environment. Committed to superior customer service. Ability to multi-task effectively. Capabilities include:

Customer Service and Relations Office Equipment Operations

Telephone Reception Filing and Data Archiving

Word Processing and Typing Problem Solving

General Accounting Typing 90+ WPM

Work Experience:

October 24, 2008 to current

Stay at home to raise child

June, 08 - October 24, 2008

Texas Pioneer Title dba Contemporary Title Solutions

Prepared Settlement Statements (HUD 1) to provide to all parties involved in closing.

Assisted obtaining payoffs, taxes, surveys, etc., all pertinent information necessary for closing.

Kept daily status in computer for customers to view online

Corresponded to all parties involved in closing via email and phone

December, 2006 - June, 2008

Had child, stayed home to raise

January, 2004 - December, 2006

Best Title Services/Escrow Assistant

Open orders, set up files, ordered/updated payoffs, ordered taxes, surveys and insurance and scheduling. Recorded with designated counties, disbursement of funds and shipping loan packages. Compose letters and prepare policy packages. Close out & “vault” files. Escrow accounting, balance and reconciliation. Conflict resolution and curative title work. Address customer questions and concerns. Face to face customer contact.

January, 1999 - December, 2004

Examination Management Services, Inc.

Oversaw Customer Service Department

Resolved problems, mediated staff disputes and handled customer complaints.

Participated in staff hiring and training

Demonstrated the ability to maintain composure and work efficiently in a fast-paced environment.

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