Corporate Travel,Customer Service and IT
Resume:
Kenneth D. Timmons
Piscataway, New Jersey 08854
973-***-**** 732-***-**** Cell 732-***-**** Home
*******@***.***
OBJECTIVES: To secure a position where I can contribute both to the growth of the organization and strengthen my professional skills.
SKILLS: Extensive Corporate Travel /call center management experience. Proficient in Apollo, Saber reservations systems, also Microsoft Office, Visio and Publisher.
Telecommunications Management, Local Area Network (LAN), planning, Wide Area Network (WAN), Management and technical support.
EXPERIENCE: ADEX Corp. Alcatel-Lucent, Whippany, New Jersey (Contract) 01/09-Present
Assist RF Engineers in the collection of cell phone/internet network data collection. Monitor the LLDM Tool kit as it collects data, keep track of routes driven as well as stationary sites .As a member of the Long Term Evolution (LTE) team, my responsibilities are securing locations and SNR ranges, starting LLDM/Port selections, UE (User Equipment) wake up/attach procedures, file logging, MIMO, Scan test, Downlink/Uplink (IOT) testing, Downlink / Uplink UDP/ FTP procedures. Monitors test progress, DMLSTATS, CYGWIN, uploaded data to servers and GPS debugging.
Carlson-Wagonlit, Princeton, New Jersey 03/05-05/07
Arrange International and domestic travel reservations for major corporations, including, airline, hotel, rental car and limousine reservations. Resolve customer service issues and provide visa and passport assistance.
Vonage Edison, New Jersey (Consultant) 09/04-03/05
Call center VoIP help desk service, setup, configuration and troubleshooting
Dendrite Pharmaceuticals, Somerset, New Jersey (Contract) 02/03-07/03
Performed generic imaging and profile settings, such as Outlook configurations and synchronizations. I set logins, Bios and NetBui for laptops, desktops, and handheld computers (PDA’s).
Selective Recruiting Inc. Randolph, New Jersey (Contract) 10/02-02/03
Participate in rollout programs for major companies. Install computer equipment, telecommunication equipment, and systems. Provide maintenance and repair.
Global Computer, Systemax Corporation, Holmdel, New Jersey 04/02-09/02
Client research, cold call sales of computers, memory, hard drives, routers, hubs,
Switches, servers, back up systems/equipment, office furniture, industrial equipment
and software licensing. Microsoft software sales certified. , provided credit terms and Leasing options.
Carlson-Wagonlit, Princeton, New Jersey 12/99-12/01
Arrange International and domestic travel reservations for major corporations, including, airline, hotel, rental car and limousine reservations. Resolve customer service issues and provide visa and passport assistance.
American Express, Piscataway, New Jersey 10/85-12/99
Supervised international /domestic travel teams for arrangements for major corporations, Administered counselor evaluations, maintained call volume and employee performances, such as, airline hotel, rental car and limousine reservation, quotas and customer service goals. I also provided visa and passport assistance. I reconciled billing issues and credit card disputes. Complied phone reports and statistics for accounts and counselors. Provided training for new counselors and served as back up to Key Facilitators.
EDUCATION: DeVry College of Technology, North Brunswick, New Jersey 03/99-06/02
Associates Degree in Applied Science Degree
Telecommunications Management
Empire Technical School, East Orange, New Jersey 09/81-06/83
Associates Degree in Basic Computer Programming
MILITARY: United States, Army, 09/76-09/82
Honorable Discharge, Combat Engineer/Bridge Specialist
AWARDS / HONORS: The Army Commendation Medal for Meritorious Service.
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