Supervisory/Management
Resume:
ROBERT BENET
***** ******* *****, ******, ***** *7389
*********@*****.***
-- SUPERVISORY | MANAGEMENT --
Operations Management - Revenue Generation - New Business Development
Safety and Compliance - Performance Improvement - Staff Training and Development
Client Relations Management - Sales/Revenue Management - Team Building and Motivation
QUALIFICATIONS PROFILE
Performance-driven, accomplished, and seasoned professional, offering extensive business management experience in leading full-spectrum business operations in highly competitive environments. Visionary leader with successful background in developing and directing teams to create superb operations that support strategic company growth. Demonstrate abilities in organizing tasks, increasing efficiency, and obtaining maximum results from limited materials and manpower resources. Recognized for displaying decisive leadership and professionalism with a positive can-do attitude and commitment to excellence. Articulate communicator with fluency in English and Spanish languages. Technically proficient with Shopkey, R.O. Writer, AutoCAD version 12, 10-key, Microsoft Windows, Internet Explorer, and Macintosh.
PROFESSIONAL EXPERIENCE
GREEN AND WHITE AUTOMOTIVE - SPRING, TX
General Manager | 2007-Present
Service Writer | 2002-2007
- Assume full responsibility in managing the operation of both repair facilities.
- Render assistance in writing up customers for service as well as in answering phone calls and customer inquiries.
- Play leadership role in scheduling and assigning tasks to technicians.
- Handle the ordering of parts and supplies, creation of write-up for estimates, and preparation of closing paperwork.
- Engage in efficiently inspecting the operation and equipment, ensuring smooth workflow and compliance to the established goals and objectives in a timely manner.
- Leverage skills in educating customers regarding the importance of maintenance.
- Demonstrate expertise in ensuring and establishing proper pricing base on each estimate.
- Administer duly assigned tasks in checking profit margins, as well as mail and post payments throughout the day.
- Carry out key responsibility in confirming that the parts drivers pick up their returns.
- Display adeptness and experience in executing quality control inspection after vehicle repair and/or maintenance.
- Utilize excellent problem-solving and decision making skills in resolving any issues that arise throughout the day.
- Create and mail out monthly statements and file accounts receivable receipts at the end of the month.
- Take charge of properly providing all credits to parts suppliers.
Notable Contributions:
- Held accountable for organizing customer shuttles as necessary.
- Entrusted by the owner to assume leadership in managing and running the entire business as well as supervising 10 employees.
- Regarded as the driving force behind the successful sales growth in 2007.
- Attained 90% AAA customer satisfaction, which eventually grew to 100% customer satisfaction the following year.
- Received Outstanding Service Award in 2012 for delivering 10 years of utmost customer satisfaction.
EARLIER CAREER
PEP BOYS - HOUSTON, TX
Service Manager | 2001-2002
JOEAUTO.COM - TOMBALL, TX
Service Writer | 2000-2001
AMERICAS SERVICE STATION - HOUSTON, TX
Service Writer | Store Manager | 1997-2000
EDUCATION
Coursework toward AutoCAD / Drafting - ITT TECHNICAL INSTITUTE - HOUSTON, TX
General Education Studies - NORTH HARRIS COUNTY COLLEGE - HOUSTON, TX
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