IT Project Manager/Support Technician

Adam Innes

**** ******* *** *** ** Midland, MI **640 989-***-**** *****.****@*****.***

Skills Summary

• Cell Phone knowledge

• Communication Skills

• General Office Skills

• Computer Savvy

• Customer Service

• Marketing & Sales

• Written Correspondence

• Report Preparation

• Computer Repair

Professional Experience

COMMUNICATION: REPORTS/CELL PHONE/COMPUTERS

• Prepared inventory reports.

• Explained in detail how to help each customer with their problems.

• Worked with four different Cell Phone carriers (Verizon, Sprint, Nextel, Cingular).

• Repaired and diagnosed problems with home computers.

• Learned various computer programs; such as Microsoft Office and others.

CUSTOMER SERVICE/MARKETING/SALES

• Had high sales in the month of August for Verizon Wireless.

• Expanded sales to mass-market accounts.

• Worked with any customer to meet each need.

Employment History

MORLEY, Saginaw, MI

Market Research and Web Chat agent, 2009 to Present

COMCAST, Ann Arbor, MI

Technical Support Specialist, 2008 to 2009

MARKETLINK, Novi, MI

Inside Sales Representative, 2008 to 2008

MERCURY NETWORK, Midland, MI

Technical Support, 2007 to 2008

VERIZON WIRELESS, Midland, MI

Sales Representative, 2006 to 2007

RADIOSHACK, Midland, MI

Sales Representative, 2005 to 2006

DALTON COMPUTERS, Sandusky, MI

Computer Service Technician, 2003 to 2005

Education

ST. CLAIR COUNTY COMMUNITY COLLEGE, PORT HURON, MI

Associates Degree in Electronics Technology, 2004

References are available on request.

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