Manager Engineer

Angela G. Counts

***** ********* ***

Quartz Hill, CA 93536

Home Number: 661-***-****

Cell Number: 661-***-****

SUMMARY OF PROFESSIONAL QUALIFICATIONS

* Skilled at analysis, development and customization of content management systems (X20Media web portal), integration of customized community platforms (MetHodder), advanced e-commerce using cloud computing (Salesforce)

* Project leader for site deployment of 1000 digital media systems for 500 sites nationwide, as well as multiple successful relocation initiatives (including Disaster Recovery sites); establishing data centers and office facilities

* Increased revenue and stabilized information technology services by aligning business and IT strategies, augmenting staff, implementing best practices providing support for application/product development

* Exceptional at the development of standards and processes to optimize corporate use of technology services through Best Practices, Field Re-engineering Standards and Sarbanes-Oxley compliance. Established service level agreements and metrics through exemplary cross-functional collaboration (ITIL)

CAREER EXPERIENCE

Administaff, (Contract)

(Client) Health Club Media Network, Captive Media LLC Woodland Hills, CA

Technical Services Manager December 2009 - Present

* Managed IT site operations in 3 states supporting 6000 health and fitness clubs with panel and digital out-of-home advertising.

* Directed the final approval, delivery, launch, and reporting of digital media marketing campaigns as it pertained to payout on legacy and transitional digital media.

* Coordinated with multiple 3rd party providers, both domestic and international to achieve successful outcomes within budget: global and local load balancing solutions, network setup, colo provisioning, cloud usage, customer contracts, and software licenses.

* Responsible for site deployments, 24/7 IT support, uptime maintenance and resolution of system latency as it applies to contractual obligations to corporate club chains and advertisers.

* Extensive travel, domestic and internationally to support IT monitoring systems, web portals, and server farms.

* Managed the day-to-day activities of the network, creative, venue relations and desktop support teams.

Comerica Bank, Inc. Redondo Beach, CA

Assistant Vice President, Technology Manager, October 2001 - February 2009

Western Division Campus Administrator, Southern California September 1999 - October 2001

* Managed regional IT infrastructure including Windows. Novell and UNIX servers, LAN/WAN and remote access, DBA, implementation plans and organizational formation to support daily operations for internal and outsourced data centers, help/service desk, voice/data networks, systems security and distributed sites for 2 corporate NOC, and 3000 employees in 3 states. Responsible for twenty-four seven maintenance of all Windows, Unix Novell and AS\400 servers.

* Evaluated and implemented technology solutions to support business objectives for corporate information services including Technical Services, Data Center Operations and Business Systems development for cross-functional groups. Standardized and stabilized environment eliminating downtime.

* Guided the development of standards and processes to optimize corporate use of technology services through Best Practices, Field Re-engineering Standards and Sarbanes-Oxley compliance.

* Steered IT staff of 26+ to support corporate mission and vision through professional development of specialized skills, personal accountability and up-to-date knowledge of technology trends.

* Managed administration, deployment, repair and purchase of server/networking equipment in a 200-server network. Administered and controlled IT budget of $5.8 million within guidelines. Met all budgetary targets.

* Managed the day-to-day activities of the network, computer operations, application and desktop support teams.

* Technical project management of retail branch and office openings, and closings.

* Created documentation of Standard Operating Practices and Procedures; Standard Data Center Procedures, including Backup, Email Administration, Database Administration, Disaster Recovery.

Precision Dynamics Corporation San Fernando, CA

Network and Telecommunications Specialist III October 1995 - April 1999

TECHNICAL SUMMARY OF EXPERTISE

* Windows NT 4.0/2000/2003 Server and Workstation, Windows 95/98/2000/XP/Vista/7

* Server and desktop installation with appropriate systems and client software

* Network administration in several LAN/WAN environments, including large multi-trust domains and small LANs

* Enterprise mail solutions, including Lotus Notes

* Configuring and repairing Intel servers and workstations in stand-alone and network environments, including Compaq, HP, Dell, IBM and clones

* Extensive knowledge of office production software, including MS Office, various SQL database client software, IIS, SQL 7/2000, Oracle, Citrix XP, Office, Norton A/V, Cheyenne A/V, Arc serve Backup

* ERP (Peregrine, Change point) - Helpdesk Ticketing (Altiris, Peregrine, Remedy, Heat)

* Database and Cloud Computing Software: Filemaker. Salesforce

* Vendor Management: Service Magic, Onforce

* Knowledge of several hardware platforms including IBM, Compaq, Dell, all desktops systems, all printers, SAN/NAS, Cisco routers and switches, KVM (Black Box) solutions and Compaq tape libraries

EDUCATION

HDI (onsite Comerica Bank), Help Desk 2000 2001

Computer Learning Center, Certified Novell Engineer, (CNA) 2006

ITIL Service Management 2009

University of Phoenix, Lancaster, CA - BA - Business Administration (Expected) November 2011

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