IT Manager
Resume:
SOHAIL ABBASI
Falcon Complex,
Khanna Pul, Islamabad
Email: *****************@*******.***
Cell # +92-343-*******
CAREER OBJECTIVE
To work for a dynamic and growing organization in challenging environment, where I can contribute to its growth while enhancing my professional abilities and skills. I am committed to the highest levels of professionalism and personal excellence.
EDUCATIONAL BACKGROUND
BSCS Hons Computer Engineering (HEC/PEC certified) --- (65%)
DR AQ KHAN INSTITUTE OF COMPUTER SCIENCES & IT
Session 2002 to 2006.
PROFESSIONAL TRAINING & CERTIFICATIONS
Microsoft Certified Professional (MCP)
September 19, 2007
Certification ID = 5745515
Microsoft Certified Technology Specialist (MCTS)
April 16, 2009
Certification ID = 5745515
Microsoft Certified System Administrator (MCSA) Training OCT 20, 2007
PROFESSIONAL EXPERIENCE
Touchstone Communications (USA Based) (www.touchstonebpo.com) ISB, PK
Team Lead IT
3RD OCT 2006----------------PRESENT
JOB Responsibilities:
Managing the IT Helpdesk team in providing support to 500+ users.
Involved in design, installation, configuration, maintenance, operations,
&Training of IT related stuff.
Installation and troubleshooting of software’s like Aspect and Promero.
LAN TROUBLE SHOOTING
Administration and configuration of Grand Stream IP phones and Cisco IP phones 7905/7912/7914/7940 series.
Correspondences with foreign support Promero telephony (US), Aspect NovaTel support (US) and Nayatel (Pakistan) via telephony and emails regarding voice, data, packet loss issue on internet cloud and VOIP CRM application issues.
Escalation of application level issues to CRM’s provider NovaTel Support and Promero in US.
Administration of Active Directory includes creation of users account, Password reset, Internet access, Access to any folder, emails etc.
Administration of Mail Server.
Administration of ISA.
Making IT team Schedule on monthly basis.
Submitting IT Daily Activity Report.
Management of maintenance in south lake office.
IP PLAN management.
Management of File storage Server.
Administration of file server creating shared folder and given users rights as per requests.
Recommendation of hardware/software purchase.
Consistent interaction with Directors, Project Managers, Team leads
and Non-Operation staff to help them achieve their targets and minimize
any potential loss in revenue generation.
Goals Achieved:
• Successfully figured out why agent faces voice breakage without having any network issue on Cisco and Grand stream phones.
PROFESSIONAL SKILLS:
INSTALLATION AND CONFIGURATION OF ACTIVE DIRECTORY.
INSTALLATION AND CONFIGURATION OF WINDOWS XP, WINDOWS VISTA AND WINDOWS 7.
ISA SERVER MANAGEMENT
LAN TROUBLESHOOTING.
INSTALLATION AND CONFIGURATION OF WINDOWS SERVER 2003 & 2008.
IP MANAGEMENT
WEB HOSTING
TROUBLE SHOOTING OF OUTLOOK ISSUES
MANAGEMENT OF MAIL SERVER
INSTALLATION AND CONFIGURATION OF SYSTEMS.
Installation and troubleshooting of software’s like Aspect and Promero
DNS INSTALLATION AND CONFIGURATION.
Experience on Cisco 7912/7905/7940, Grand stream IP phones and meridian phones.
AWARDS & RECOGNITION
• Declared BEST TEAM PLAYER award in IT dept. for the month of September 2007 & April 2009 in Touchstone Communication Islamabad.
• Declared TOP STAR award in 2008 Touchstone Communications Islamabad.
• Declared FANTASTIC ONE award in 2009 Touchstone Communications Islamabad.
FINAL PROJECT: ANS PROBLEM SOLVER (Grade A+)
It was a research based project and we are working on publishing its research paper. It consists of OPERATION RESEARCH problems and we use different ALGORITHMS to solve those problems.
UNITED NATIONS: (Three month project)
I have assisted the united nation researcher in completing his DRUG ABUSE project and do analysis and implementation phases of the project and also does the job of data entry and worked on SPSS software. Areas included in this project were Quetta, Rawalpindi, Abbottabad, Multan and Sargodha.
PERSONAL PROFILE
Father’s Name Liaquat Ali
Date of Birth 21-06-1983
Nationality Pakistani
Religion Islam
Martial Status Married
REFERENCE
Farukh khan Manager IT Infrastructure Touchstone Communications
Cell # +92-333-*******
Email: *****@**********.***.**
Contact this candidate