Customer Service Sales

PATRICIA RUFFIN

Allen, TX 750**-***-*** **** ************@*****.***

OBJECTIVE

Seeking permanent, full time employment with stable organization to increase my professional growth and in return create an ever increasing contribution to the success of my employer.

PERSONAL PROFILE

High energy, flexible, experienced Administrator with superior organizational and communication skills. Analytical with close attention to detail and accuracy. Self motivated with strong work and customer service ethic. Ability to work at all levels within an organization with confidence and unquestionable discretion. Able to interact and collaborate effectively with individuals from diverse backgrounds. Enthusiastic team player.

EDUCATION

Bachelor of Arts degree with Honors in Business Studies: Sheffield Hallam University, UK

Secretarial and Administrative Training Course: Swindon Technical College, UK

COMPUTER SKILLS:

Microsoft Office (2003 and 2007): Word, Excel, Outlook, Access, PowerPoint, MapPoint

Typing speed: 83 words per minute (can also write shorthand at 100 words per minute)

Recent databases: DICE (Unix), MasterMind (Windows) and Saleslogix

ADDITIONAL SKILLS:

Organization: departmental reorganization to increase productivity and efficiency, export documentation, calculation and presentation of price quotations, calendar maintenance, travel and meeting scheduling.

Recruitment: interviewed and appointed employees, suppliers and sub-contractors.

Training: delivered new employee induction and trained co-workers, suppliers and sub-contractors in company/departmental procedures and process changes.

Marketing: composition and proof reading of press releases and advertisements, re-launched company in liaison with professional PR and advertising consultants, pricing strategy.

Management: performance management of staff and sub-contractors, motivated and influenced staff to meet performance objectives and deadlines.

Budget Maximization: labor rate negotiations, cost reduction, preparation of detailed month-end reports.

Project Management: evaluated, developed and executed strategies from inception to on-time conclusion.

CAREER BACKGROUND

Monitronics Security, Dallas, Texas (from 2006 to 2010)

Customer Service and Field Service departments

 Customer telephone inquiries, billing issues, payment processing and escalated customer issues in Customer Service department.

 Field Service department dealt with sub-contracted service dealers, escalated dealer and customer retention issues, dealer payment authorization and special projects.

Luton Spraying Ltd, Luton, UK (from 2003 to 2005)

 Executive assistant to company Board members.

 Scheduling of work for spraying teams and administrative point of contact for major corporate customers.

Premier Profiles (subsidiary of IMI plc), Doncaster, UK (from 1999 to 2003)

 Administrative development of customer service, marketing and sales departments.

 Main administrative point of contact: $50m litigation case in consultation with lawyers (Pinsent Curtis) against third party raw material supplier.

Standall Tools, Sheffield, UK (from 1993 to 1998)

 Administrative development of the sales administration, quality and export functions.

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