Manager Management
Resume:
Attila Bradjan
Normal, Illinois 61761
Telephone: 309-***-****
Email: ********@*******.***
Certifications:
ITIL Foundations Certification version 2
ITIL Foundations Certification version 3
HP/UX UNIX Administrators Certification
Global Environment of Insurance
Skills Acquired:
ITIL
Service Management
Project Management
Six Sigma
Operating Systems
Windows Servers, various versions
AIX version 5.x
Solaris (various versions)
Linux (various distributions)
Hardware
Various personal computers
IBM AIX servers
Windows Servers on HP and Compaq hardware
Software
HP Service Manager
HP Service Desk
IBM WebSphere Application Servers, version 6.x and v 7.x
IBM WebSphere Portal Servers
Wily Introscope
IBM HTTP Server
Apache Server
Bea WebLogic server
Windows Servers (NT, 2000, 2003)
Microsoft Internet Information Server versions 4, 5, 6, 7
Microsoft Internet Integration Servers
Hewlett Packard Open View Service Desk
BMC Patrol
BMC Remedy
Various SSH tools (F-secure, Putty, Open SSH)
Macromedia Dreamweaver
Microsoft FrontPage
Microsoft Office
Microsoft Operations Manager
MySQL
PHP version 4
Reflection X
Microsoft Visio
Apache Tomcat server
Open Office
VMWare
Webtrends
LDAP
Business Objects
Crystal Reports
Skills Acquired (continued):
Languages
JAVA
PHP
PERL
C
UNIX Shell scripting
Java Script
HTML / CSS / DHTML
Ruby
Languages Spoken: Fluent English, Fluent Hungarian , Intermediate German
Work Experience:
Allstate Insurance
Position: Service Level/ITIL Manager (October 2007to Present)
Subject Matter Expert on a complete Service Management program implementation for my area of over 320 members.
Using a combined methodology of ITIL, Service Level management and Six Sigma/Lean principals, my team improved the efficiencies of the area. The area is now the first in Allstate which fully uses ITIL principals and has a robust reporting and metrics solution using Key Performance Indicators (KPI’s).
Provided best-in-enterprise solutions of ITIL Change Management, Problem Management, Incident Management, Configuration and Release Management in the service support functions of ITIL, while also implementing Service Level Management from the Service Delivery side of ITIL processes.
Developed templates for Incident, Change, Configuraion and Problem management.
Created training for Incident, Change and Problem management for my area, later used by other areas across the enterprise.
Provided group and classroom training in ITIL processes and HP Service Manager tool for countless users.
Evangelized the ITIL processes across the organization, especially change/release/incident and problem management.
Researched best-in-class IIL programs at other companies and reviewed case studies to bring a quality, sustainably ITIL foundation to the organization.
Ran CAB (Change Advisory Board) and CRB (Change Review Board) meetings.
Reviewed high Priority Changes and their impact on the enterprise infrastructure.
Reviewed compiance and adherence to change management, sending complaiance reports and following-up with non-compiant changes and initiators.
Ran PIR meetings (Post-Implementation Review) to drive the improvements of the change management process and quality.
State Farm Insurance Companies, Bloomington, Illinois
Position: Service Delivery Analyst/ Change Manager (January 2001 to October 2007):
Implemented and managed the change management function within my area
Provided metrics and reporting to managers for ITIL processes.
Provided Knowledge Items authoring in the area of my respective technology for incident and problem resolution.
Used ITIL principals and methodologies in respect to incident, problem and change management methods.
Used SQL queries and Crystal reports to provide reports to management and peers.
Kept CMDB (Change Management Database) up to date with CI (Configuration Items) and apprpriate information.
United States Army Aeromedical Laboratory, Fort Rucker, Alabama
Position: Research Assistant/Information Officer (June 1996 – June 2000):
As a research assistant at the U.S. Army Aeromedical Research Laboratory, my duties varied considerably. Initially, my responsibilities included being the non-ionizing radiation officer dealing with the safety and logistical issues of laser and microwave radiation on post. Further, I was the assistant environmental safety officer which included responsibilities of adherence to local and federal safety regulations and compliance with Army-wide policy. In my final years, I was the Chief Information Officer in charge of the laboratory’s internet and intranet presence. I started an intranet from the ground-up for the laboratory. Later, an internet presence was needed and I started the internet presence for the laboratory. I also wrote numerous customized applications to be used by the various head researchers and to assist in my duties.
Key accomplishments:
Implementing a compliant non-ionizing radiation program for the laboratory, the first of its kind in the US Medical Command.
Bringing the environmental safety program of the laboratory up to applicable levels to satisfy local, state and federal codes.
Planning designing and implementing a Material Safety Database Sheet (MSDS) database to interface with local fire authorities and exceed any local, state or federal codes. This was the first of its kind in the whole Medical command.
Implemented a Intranet for the laboratory using Windows NT.
Implemented an Internet presence for the laboratory using Windows NT.
Assured adherence of Internet presence was compliant with Medical command and army-wide policies and provided training to IT staff.
EDUCATION
Eastern Illinois University
Currently three classes from completing my Bachelor’s in the Board of Governor’s Degree Program.
Associates in Science, Enterprise State Junior College 1999
Concentration in Computer Science/Networking
Associates in Arts Enterprise State Junior College 1999
General Studies
US Army,
Program in Medical Laboratory Sciences
Courses in Health Physics (NASA Sponsored)
Program in Non-ionizing Radiation Safety (Lasers and Microwave Safety)
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