Customer Service Quality Assurance
Resume:
CHARLES MATTESON
**** ******** **** (H) 704-***-**** Charlotte, NC 28215 ********@*****.*** (C) 704-***-****
CAREER SUMMARY
Manufacturing specialist with 11 years in the check printing industry including 2 years as a maintenance technician, 7 years of direct supervisory experience and 8 years of machine operation. History of advancement and increased job responsibilities based on performance. Excelled in motivating teams to accomplish production and quality goals by the required deadline. Skills and strengths include:
• Excellent Problem Solving Skills
• Works Well Under Pressure
• Motivate & Challenge People to Accomplish Goals as well as My Own
• Proficient in Microsoft Word, Excel, and Power Point
PROFESSIONAL EXPERIENCE
HARLAND CLARKE-Charlotte, NC. High Point, NC 1997-Present
The nation’s leader in check printing that provides printing and customer service solutions for financial institutions and private consumers.
INTOUCH/IMAGGIA Operator (2009-Present)
Operate Xerox 4635DX, Xerox DP180, and Delphax Imaggia printer at new facility in High Point, NC
Maintenance Technician (2006-2009)
Provided support for building maintenance and responsible for preventative and general maintenance of laser printing and packaging equipment. Certified Xerox Technician
INTOUCH Team Leader (1999-2006)
Responsible for managing 14 machine operators, coordinated print jobs and provided documentation recording production results as well as provided input for operators’ quarterly reviews for salary increases. Also was a liaison between machine operators and management staff as well as maintenance staff. Responsible for training curriculum for new hires.
• Named Employee of the Month (1999,2000,2001)
• Received Superior Contributor Award on two occasions. Given to top 5% of Company for outstanding performance. (1999 &2001)
• Award for perfect attendance (2001)
• Received Team Excellence Award. Participated on process improvement team for Process improvement ideas per associate resulting in 92% improvement. Exceeded team goals by 12% resulting in an annual company savings of $715,000. (2000)
Interim Shift Supervisor (2002-2003)
Responsible for approx 30 associates. Motivated associates to meet production and quality standards. Handled reviews and disciplinary coaching. Submitted production and HR attendance reports. Led Shift meetings.
• Named Employee of the Month (September 2002 & April 2003)
INTOUCH Operator (1998)
Released host jobs from BARR server to laser printer. Inspected finished check products to ensure quality standards were met.
Warehouse Inventory Clerk (1997-1998)
Responsible for shipping and receiving and inventory control for plant.
• Named Employee of the Month (Feb 1998)
ECKERD DISTRIBUTION CENTER (Currently Rite Aid) 1996-1997
One of the leading drug store chains in the southeast. Products ranging from prescription drugs to grocery items.
Receiving Clerk (1997)
Responsible for inbound shipments and logging into inventory system
Shipping Clerk (1996)
Responsible for outbound shipments and drafting manifests for delivery drivers
EDUCATION
BS, Business Administration (pending)
UNCC-Charlotte, NC
Charles Matteson__________________________________________________ 6409 Williams Road, Charlotte, NC 704-***-****. ********@*****.***
REFERENCES
Jennifer McKee
Team Leader
Harland Clarke
(Current Supervisor)
LaShonda Warren
Preventative Maint Coordinator
Harland Clarke
(Colleague)
**********@*****.***
Lori Antoine
Quality Assurance Manager
Harland Clarke
(Colleague)
********@***.***
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