Tech Support/ERP/Analysis - 10 Yrs Exp
Resume:
Zaccharia (Zac) Adama
Englewood, CO 80112
******@*****.***
I am a multi-talented IT professional with 10-plus years’ experience on various applications and systems. I have played several key roles in project implementation and support assignments, both in North America and overseas.
TECHNICAL SKILLS
Oracle Financials 11i; Web Development (HTML/XML, Dreamweaver, JavaScript); Data Quality Management (DQM); QALoad/QARun; Crystal Reports; NIKU Project; PVCS Version Manager; SmartDB Data Migration Studio; SQL PL/SQL; SQL*Net, TOAD; SQL Developer; Unix; Windows Administration; Content Management Application Systems (Flex App, Joomla!); BEA Weblogic Portal Administration
WORK & PROFESSIONAL EXPERIENCE
DishNetwork, LLC
Englewood, Colorado
Title: Senior Analyst Developer (August, 2008 – January, 2010)
A key member of the ERP (Entreprise Resource Planning) support team. My role covered:
• Oracle Financials (all modules), with emphasis on Supply Chain and Human Resources, supporting an estimated 26,000 employees spread over four (4) continents
• Oracle Workflow: administration and as a tool for applications support
• Support: iRecruitment, iProcurement, iExpense
• Monitoring of Integrated Systems and Processes
• 24/7 Rotating On-Call systems support (including off-shore troubleshooting and issue resolution)
Sun Microsystems
Broomfield, Colorado
Title: Data Analyst (April, 2008 – July, 2008)
The project: data migration of Sun’s global internal and partner activities from legacy to Oracle Financials 11i, utilizing TCA (Trade Community Architecture) technology.
• Support data cleansing within new Oracle 11i (Production) customer data hub environment
• Run scripts through DataFlux application to identify duplicate data
• Query and review data to meet set criteria and ensure data integrity
• Merge migrated customer (Party) transactions in Oracle 11i interface
• Make recommendations to data security and quality improvement
• Assist user community in Data Quality best practices
RouteTo1, LLC
Englewood, Colorado
Title: Business Analyst (March, 2007 – March, 2008)
RouteTo1, LLC is a software development shop that consults for several client companies. As Business Analyst, my responsibilities covered:
• Daily production support of client applications
• Configuration, update and support of Content Management System applications
• Administration and management of client user accounts
• Training of client technical staff on applications and systems
• Documentation of new customizations and enhancements, testing and implementation
St. Clair College of Applied Arts and Technology
(Department of Continuing Education)
Windsor, Ontario, Canada
Title: Instructor, M.I.S. [(Management Information Systems) (March, 2005 - July, 2006)]
I designed and taught courses in:
• Database Design and Administration; Microsoft Office suite; Web Design and the Internet
• Management Information Systems for candidates preparing for the CGA (Certified General Accountants of Canada) professional certification examinations
J.J. Associates, Inc.
Detroit, Michigan
Title: Software Engineer (November, 2004 – February, 2005)
Part of an Oracle Financials 11i implementation team in Dakar, Senegal:
• Data migration from legacy to Oracle Financials using SQL*Loader
• Wrote scripts to Packages, Procedures and Functions using TOAD
FEBRUARY, 2000 – NOVEMBER, 2004
THE EPITECH GROUP: SOUTHFIELD, MICHIGAN, U.S.A.
(Consultant - on assignment at the City of Detroit)
May, 2004 – November, 2004
Technical Support
• Responsible for systems administration support: Access, SQL Server and Oracle
• Led a technical team to implement the Detroit Board of Police Commission’s Database Conversion (Access to SQL Server) project
February, 2001 – April, 2004
Crystal Reports Developer (Releases 8, 9.5, 10 and 11)
June, 2002 – October, 2003
System Administrator, NIKU Project Management System
NIKU is an integrated suite that spans the full project and System Development Life Cycle, from investment selection to execution and delivery timelines and results assessment. My role covered:
• Installation, configuration, administration, user training, and backup and recovery functions
• In consultation with project team, set strategic priorities, resource allocation and process automation
March, 2002 – July, 2004
System Administrator, PVCS Version Manager
PVCS Version Manager is a custom software and documentation tracking management tool.
• I was responsible for: installation, setup, upgrade, configuration, management of user accounts, user training, troubleshooting, back-up and recovery functions
February, 2003 – May, 2004
Web Developer (Technical Lead)
• Designed, deployed and supported intranet sites each for the City of Detroit Budget and Human Resources Departments
• Wrote stored procedures ASP.Net, to enable application functionality
June, 2001 – December, 2003
Technical Lead: Quality Assurance and Testing
Team Lead to stress-test city-wide integrated systems with Oracle Financials 11i applications:
• Test Plan Design, Test Cases Development and Bug Tracking
• Interface, Database, Load and Performance, Regression, Volume, Stress and Security testing
November, 2001 – July, 2003
System Administrator, SmartDB Interfacing Studio
SmartDB Interfacing Studio is a visual design and implementation application for modeling, transforming, and loading data between heterogeneous data sources and targets:
• Converted staff payroll data from legacy system (mainframe) to client-server applicability
• Loaded data into Oracle Financials 11i Human Resources module
February, 2000 – July, 2003
Business/Technical Analyst, Oracle Financials & EMPAC Integration
Member of City of Detroit Oracle Financials implementation team:
• Provided technical support to SMEs (Subject Matter Experts) on Oracle Financials modules: PO, AR, GL and PA (Project Accounting)
• Technical liaison between Oracle 11i (City Administration) and EMPAC (inventory management system at Detroit Water and Sewerage Department) integration project
• Assessed business rules, user needs and requirements
• Studied and made impact assessment analyses on third-party applications and products
Multicultural Council of Windsor and Essex County
Windsor, Ontario, Canada
Computer Systems Analyst (May, 1999 – February, 2000)
• Responsible for Windows NT 4.0 administration (installation, configuration and backup)
• Provided hardware and software support
• Responsible for Year 2000 Compliance
E D U C A T I O N
• University of Denver (University College): Masters of Applied Science (Information and Communications Technology) – March, 2010 to Present
• ITI Information Technology Institute, Toronto, Canada (Post-Graduate Diploma in Applied Information Technology) - completed: October, 1998
• Concordia University, Montreal, Canada (B.A., Philosophy) – completed: July, 1989
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