Customer Service Project

WILLIE SILLMON JR., PMP

*** **** ******* **** • Spring, Texas 77373

281-***-**** • ***********@*****.***

PROFESSIONAL PROFILE

Versatile Certified Project Manager / Business Analyst, offering bachelor's degree, 10 years of intensive work experience and significant expertise in the following areas:

• Proven success in managing multifaceted business projects; interview stakeholders to identify user requirements; establish scope, timelines, and coordinate resources; develop cost/benefit analysis; support project design and execution teams; facilitate management meetings

• Exceptional ability to achieve deadlines and ensure top quality standards; recognized for accomplishments in the areas of: increasing productivity and efficiency, cost reductions, strong profit margins, preventing work interruptions and achieving regulatory compliance

• Demonstrate fiscal accountability in budget administration; control costs through strong organization methods such as detailed Excel spreadsheets; manage competitive bid processes and negotiate vendor contracts; oversee document control and approval; develop routine and ad hoc reporting

• Gather and disseminate information through outstanding communication skills; excellent public speaker; maintain consistent follow-up with clientele, team members, executives and multidisciplinary professionals; establish trust and inspire confidence in clients

• Excellent IT skills include: MS Project, SAP, Access, Excel, Word, PowerPoint and Outlook; Adobe Creative Suite 4, Crystal Reports, HTML, Java, CSS, SQL, Oracle and JavaScript; well versed with the software development lifecycle (SDLC) and other project management methodologies

PROFESSIONAL EXPERIENCE

Momentive Specialty Chemicals (formally Hexion), Houston, Texas – 2010 to current

Market products and services for the world’s largest supplier of specialty resin coated proppants for use in the upstream oil & gas market (hydraulic fracturing).

ACCOUNT REPRESENTATIVE

• Travel to various districts throughout Houston, East Texas and West Louisiana to promote products, address market demands and conduct formal presentations. Currently managing over $4.8M monthly.

• Effectively promote products and services to major oil and gas service companies and operators throughout the continental United States and Canada; present products in various industry tradeshows and exhibits.

• Communicate with key oil / gas well completion stakeholders regarding product specifications, ideal application environments and procurement of proppant for specific shale plays throughout North America.

• Prepare market analysis information detailing market trends, mergers and acquisitions, joint ventures, drilling activity, exploration efforts, well completion designs and product demand in various oil shale plays.

• Perform detailed well production analysis of oil / gas wells that use Momentive products versus competitor wells required for internal Six Sigma project.

Super Media (formally Idearc Media), Houston, Texas – 2009 to 2010

Supported diverse clients’ marketing strategies, for publisher of Verizon Yellow Pages and superpages.com.

MEDIA CONSULTANT

• Analyzed advertising needs of potential clients, acquired new business by effectively promoting product offering and determined optimal allocation for monthly budgets involving search engine marketing, online yellow pages, websites and print materials.

Hearst Direct (The Houston Chronicle), Houston, Texas – 2007 to 2009

Effectively led numerous projects for major accounts in the commercial print division of the Hearst Corporation.

PRINT PROJECT SPECIALIST / MAJOR ACCOUNT EXECUTIVE

• Managed client commercial projects involving production of print, newspaper inserts, direct-mail and marketing collateral throughout Houston, Dallas and San Antonio markets.

• Assessed needs, prepared proposals featuring extensive options, and negotiated fee structures. Managed vendor bids, which included negotiating prices and overseeing execution to ensure top quality standards.

• Effectively managed various print project budgets ranging from $5,000 to over $270,000

• Consistently achieved a minimum of 30% profit margins for completed projects

WILLIE SILLMON JR., PMP

Résumé • Page Two

S&B Engineers and Constructors, Houston, Texas – 2006 to 2007

Instrumental in successful outcomes on variety of projects for top-tier foreign oil / gas company during tenure with engineering, procurement and construction firm.

PROJECT SPECIALIST

• Supported up to nine project managers in execution of construction and rehabilitation projects at client refinery. Extensively involved in document control, serving as liaison between internal staff and client financial executives, unit managers and project engineers for review and approval of drawings, change orders, procurement orders and other documents.

• Facilitated frequent meetings on project and cost status. Created and updated numerous spreadsheets in Excel, and generated reporting based on specified parameters.

• Instrumental in preventing work slowdowns, by closely tracking status of each document via Excel spreadsheet with extremely detailed new and historical data

Infinity Property and Casualty Corp., Birmingham, Alabama – 2005 to 2006

Managed and executed technical projects for top-50 property and casualty insurance company.

PROGRAMMER ANALYST

• Functioned in extremely multifaceted role as business analyst and project lead for complex computer system implementation, particularly integrated voice recognition system that included customer service support and e-check processing. Maintained compliance with budgets and deadlines.

• Interviewed end users to identify needs, and coordinated with vendor for seamless integration of third-party software. Participated in coding and testing as well as development of graphic user interfaces.

• Instrumental in increasing efficiency of inbound customer service calls 40% while reducing department workforce, via automated system.

• Controlled labor costs through strong management of vendor's hourly consulting time.

Blue Cross and Blue Shield of Alabama, Birmingham, Alabama – 2001 to 2005

Led and executed various IT projects for largest provider of healthcare benefits in Alabama.

BUSINESS ANALYST II (01-05)

• Evaluated vendor bid proposals and developed cost / benefit analyses for variety of projects. Partnered with end users toward development of requirements and deadlines. Presented findings and recommendations to management at division, department and unit levels.

• Key participant in generating deep cost savings via interdepartmental VOIP-based telephone service.

• Served as project lead for automation initiative, successfully installing, customizing and testing third-party employee performance reporting system for call center staff.

• Instrumental in achieving compliance with newly implemented HIPAA requirements across 100 separate applications, through adjustments to specific coding.

• Developed individual project scope, and set completion dates. Analyzed systems, executed changes, and performed extensive testing and debugging.

EDUCATION / AFFILIATIONS

BS DEGREE – Computer Information Systems – Alabama State University – Montgomery, AL – 2001

ACTIVITIES & PROFESSIONAL DEVELOPMENT

• Project Management Professional (PMP) Certified – 2010

• Fundamentals of Hydraulic Fracturing – Daneshy Consultants Inc. – 2010

• Fundamentals of Petroleum Engineering– Society of Petroleum Engineers (SPE), Gulf Coast Section

• Active Member – Project Management Institute (PMI) – Houston Chapter – since 2010

• Active Member – Society of Petroleum Engineers (SPE) Gulf Coast Section – since 2010

• Active Member – American Petroleum Institute (API) – Houston Chapter – since 2011

• Active Member – Young Professional in Energy (YPE) - since 2011

• Active Member – Kappa Alpha Psi Fraternity Inc. – Houston Alumni Chapter – since 2001

• Franklin Covey – Time management and advanced presentation skills (2009)

• Advanced Object Oriented Programming – Jefferson State Community College (2005)

• Alabama State University Varsity Baseball – Team Captain – 2000

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