Unix Systems Administrator

Steven Patterson

Salt Lake City, UT *****

******.***@*****.***

EDUCATION & TRAINING

University of Phoenix, Bachelor of Science, Business Information Systems, Salt Lake City, 2000

Santa Monica College, Computer Information Systems, Santa Monica, California, 1988 to 1990

Pima Community College, General Education Requirements, Tucson, Arizona, 1972 to 1974

CompTIA, Salt Lake City, UT, March 2007, A+ Certification

Veritas, Colorado, Netbackup Administration (Intro and Advanced)

Oracle Education, Utah, Introduction to Oracle: SQL and PL/SQL

Cicso Systems, Utah, Intro to Cisco Router Configuration

Hewlett Packard, Inc., Utah, HP-UX System Administration for the HP 9000

Sun Microsystems, Inc., California, Solaris 2.x Network Administration

GSE Erudite, Utah, Sybase Fast Track for Sybase ver. 11

Silicon Graphics, Inc., California, IRIX 6.2 Systems & Network Administration 1997

EXPERIENCE

Teleperformance, Inc., Salt Lake City, UT

Dell Support Specialist. Earned A+ Certification as part of a 12 week course of study in preparation for performing telephone support for Dell desktop and notebook customers. Troubleshoot and repair a plethora of hardware and software problems with client PCs.

Davis Security, Salt Lake City, UT

Security Guard. Work at various locations around the city either alone or in groups of 2 or 3 guards, train guards on specific sites, work on-call as needed to cover for guards who did not show up for work. Continuing to work for Davis Security while employed with Teleperformance.

Self-Employed Computer Consultant. Salt Lake City, UT

Unix Systems Administrator & PC Repair & PC Network Consultant. Performed Unix systems administration operations including hardware and software installation and upgrades, hardware and software troubleshooting, service and support. Performed PC hardware and software installation and configuration, configured client PC networks and performed other miscellaneous tasks as required.

Information Handling Services, Inc.

Unix Systems Engineer. Monitored and maintained iPlanet 6.0/Centra 2000/Oracle 8i/Solaris 8 systems for the United States Air Force at Hill AFB. Provided Solaris 8 support including all aspects of Solaris administration for a four processor Sun E-5500 with 3 terabytes of disk storage on Sun A5000 and A5200 series fiber channel disk arrays using Veritas Volume Manager to create, modify and delete storage volumes. Ensured the integrity of our data with Veritas Netbackup. Provided minor Oracle support such as manual SQL script execution, patch application and minor upgrades with DBA direction, database exports, installation and configuration of Oracle 8i Recovery Manager in conjunction with Veritas Netbackup upgrade, provided Centra 2000 data integrity and iPlanet web server configuration and support, and provided Veritas Netbackup and Veritas Volume Manager support. Collaborated with project manager to provided system documentation including network maps using Visio. Created a small web site for user documentation. Configured daily, weekly and monthly backups and handled all file restoration requests. Modified and maintain the system in a secure manner according to USAF specification including maintaining SSL Certificates of Authority used in our iPlanet secure web server that was accessed for specific documents across the base network and from other areas as far as Japan and Hawaii. Performed other systems related duties as assigned by the Program Manager. Collaborated with our counterparts at Robins AFB in Georgia on a complete upgrade of systems including Oracle 8i to 9i, our document delivery system and a replacement of iPlanet Web Server with Apache Tomcat. Added an I/O board in one of two remaining board slots on the 5500 after inserting GBIC modules to the board for their fiber communication with a new disk 1.5 TB disk array. Physically installed the A5200 1.5 TB disk array into a rack of six similar disk arrays, replacing an older, smaller disk array and then reconfigured the arrays so that they would be recognized by the server. Used Veritas Volume Manager to create necessary volumes on the new arrays to store data residing on the arrays and transferred the data from old arrays to the new array which provide a 150% improvement in disk I/O performance. Added more memory modules to the two active motherboards, each containing 2 CPUs, doubling our RAM.

Uinta Business System.

Unix Administrator - contract at Myriad Genetics. Duties included user administration using iPlanet 5.01 and standard Unix user admin tools; troubleshooting shell environment issues for users; building Sun E-280Rs; applying Solaris 8 patches; worked with Oracle consultants to configure the E-280Rs; got myriad.com off of various e-mail blackhole lists including orbs.org, earthlink.com. Installed and configured Ethernet cards in 10 sun E-280R servers and configured the cards with static IPs. Fielded complaints about a new e-mail/LDAP system that was installed just prior to my arrival (iPlanet 5.0) and did my best to resolve those complaints under great stress. Assisted scientists with burning their data (genetics gels) onto CDROMs for safe keeping, then vaulting one copy and delivering the other copy to the scientist. Assisted in resolving some PERL and PHP problems with the scientists who wrote the scripts.

TekSystems, Inc.

Luxul, Inc. Contract. Build and implement ISP e-mail system for this client’s clients. Using recources from the web such as gcc, mysql, php, imap, pop3, qmail, and horde/IMP as a front end with all of its associated pieces, all from the web and all uncompiled source code, I was able to compile, install, configure and implement this e-mail system for the client who was very happy with my work. As a part of completing the system, I also compiled and configured a bind 8 DNS server.

Idaho State University. Pocatello, Idaho, Contract. Upgrade Sun dual processor E-450 using Endeavor's Voyager software (library software) to Solaris 2.8 from Solaris 2.6, based on a very detailed script to maintain the integrity of their database and software. This contract was completed successfully in 8 hours.

AmazingOutdoors.com

Unix Network Administrator. Provide Unix (Solaris 2.7) support for this now defunct magazine/e-magazine. Monitor, repair and maintain all Sun systems and several Linux systems. Troubleshoot and isolate a faulty hard drive in a Sun Ultra 10, the company’s primary apache web server. Replace that disk on my first day with the company, reinstall operating system, reinstall software and reconfigure OS and software so the company could begin serving its websites again the next day. Replace CPU fans on two Sun Ultra 1s after CPU thermals warnings consistently appeared in system logs. Create documentation including network maps using Visio. This company, unfortunately, went out of business less than six months after I went to work for them.

OEC Medical Systems, Inc.

Unix Systems and Unix Network Administrator. Provide Unix environment support (server and network) to three engineering departments. Equipment included approximately 25 workstations and 15 servers including Sparcs, Ultras, Netras, and Enterprise servers up to the E-4000. Provided support for all Unix network and system problems on Sun and SGI and provided HP-UX support to the Oracle DBA as a backup. Also provided some Linux, SecurID administration, Network Appliance NetApp F220 and F230 NFS server administration, StorageTek 7430 DLT tape library (30 tapes) support. Create configuration documentation including network maps using Visio. Performed all daily backups and restores using Veritas Netbackup. Provided the Checkpoint Firewall-1 firewall support. Provided the company’s DNS, NIS and NFS support and Internet mail support. Upgrade the CPUs and all RAM modules in all of the company’s SGI desktop graphics workstations, increasing the total amount of RAM. Replaced several CPU fans in Ultra 1s during my employment with OEC. Troubleshoot, isolate and replace faulty hard drives in several of the company’s Sun and SGI work stations and replace disks in the disk arrays of the two Network Appliance NetApp F-200 series file servers. Replace CPUs in two of the Sun workstations after collaborating with another member of our department to troubleshoot and isolate the problem. Replace Sun and SGI monitors as necessary.

America Online

Technical Support Representative. Provide data communications (modem) and software support to members on all Windows, Macintosh and DOS platforms; answer e-mail from members on all topics; program small tracking system with Excel 5.0. In the process of resolving modem and other communication problems on clients’ systems, I helped to educate the users to some degree about their new PCs.

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