Customer Service Manager

Justin Randall **** Warren St, Apt D* Mankato, MN *************@*****.*** 507-***-****

OBJECTIVE:

To obtain a full-time Vending Merchandising Associate position at Bernicks in Hutchinson.

EDUCATION:

Bachelor of Science: Automotive Engineering Technology May 2012

Major GPA: 3.59

Minnesota State University, Mankato, MN 56001

EDUCATIONAL EXPERIENCE:

Small Non-Road Engine Mid-Level Ethanol Research Senior Design Project

• Aged engines through their full life cycle

• Performed performance and emissions tests on the engine at various points throughout its life

• Splash blended fuel for the study

• Designed procedures for testing the engine

WORK EXPERIENCE:

Express Detail Bay Supervisor

Snell Motors Autowash, Mankato, MN January 2009-August 2011

• Maintained detail supplies to ensure promptness of detailing

• Managed employees to ensure they were on task

• Gained customer service experience by greeting customers, assisting them in purchases, and improving disgruntled customers' experiences

• Maintained a properly working environment by regularly conducting equipment inspections

• Trained in new employees in proper work procedures

• Gained knowledge of all job duties and positions to assist if shorthanded in another area

Offset Printing Press Operator

Fine Impressions, North Mankato, MN February 2008-December 2008

• Gained experience operating four different presses

• Performed maintenance on the presses on an as needed basis

• Ensured the quality of the product being produced was satisfactory

Manufacturing/Industrial Engineering Intern

Wenger Corp, Owatonna, MN May 2007-August 2007

• Conducted detailed time studies of various plant's operations

• Collected data and created detailed spreadsheets to figured out the average time and cost for each step of the manufacturing process

• Collaborated with team members to improve the data collection and spreadsheet calculations

Justin Randall 1400 Warren St, Apt D6 Mankato, MN *************@*****.*** 507-***-****

Assistant Manager

Northwoods Cinema 10, Owatonna, MN February 2005-August 2006

• Responsible for entire theatre operations

• Managed staff to assure proper procedures

• Maintained equipment from movie projectors to popcorn machines

• Responsible for opening and closing theatre

• Dealt first hand with private parties for theatre tours and party catering

• Responsible for maintaining money and safe security

• Assisted with inventory and ordering supplies for entire theatre

• Assisted with making schedules to ensure work duties are covered

Offset Printing Press & Bindery Operator

Tri-M Graphics, Owatonna, MN May 2004-August 2006

• Gained experience operating multiple different presses

• Performed maintenance on the presses on an as needed basis

• Ensured the quality of the product being produced was satisfactory

• Worked with fellow coworkers to maintain proper level of quality in produced work

RELATED SKILLS:

• Advanced Mathematics, Physics, and Chemistry studies

• Experience with MATLab, I-DEAS, Pro-E, and CMMs

• Experience with hydraulics and fluid power applications

• OSHA certification for Construction Safety and Health

• Proficient in Microsoft Office Programs

• Experience with composite materials

• Experience with installing vehicle stereos

• Experience with radio controlled vehicles

REFERENCES

Josh Olson 507-***-****

Assistant Manager Snell Motors Autowash

Dr. Jeff Doom 507-***-****

MSU - Mankato AMET Department Professor

Dr. Gary Mead 507-***-****

MSU - Mankato AMET Department Professor

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