Executive Assistant/ Administrative Assistant

Melanie V. Wine

***********@*****.***

440-***-****

Objective

Seeking a position as a Customer Service Representative where I’m able to work in a fast paced environment, trustworthy, ethical and discreet and the opportunity to showcase my strong organizational and interpersonal skills, as well as the ability to multitask a variety of responsibilities.

Related Skills

MS Excel Office Equipment

MS Word Problem Solving

Customer Services Relations Interdepartmental Coordination

Computer Operations Internet Research

Cash handling Data Entry

Appointment Setter Payroll Administrator

Experience Highlights

• Setup and oversaw two CCVSC Satellite Office at Veterans Hospitals

• Interview and complete financial assistance applications for veterans

• Collect documentation required and organize and assemble documents into a case file

• Data entry into CCVSC case management system

• Establish a veteran’s eligibility for financial assistance by review documentation provided

• Conduct house calls to home bound veterans to perform financial assistance assessments

• Solve client’s problems and maintain schedule integrity

• Provide excellent customer service by answering or referring financial questions to correct supervisory staff.

• Performed administrative and secretarial functions for Executive Director

• Participated in staff recruitment, hiring, training, and scheduling. Supervised a front-desk staff.

Employment History

• Kelly Services 10/2009-Present

• Eligibility Specialist, Cuyahoga County Veterans Service Commission,

• Cleveland, OH 11/1999- 9//2009

• Teller, First Merit Bank Parma, Ohio 9/1999 -11/1999

• Processor (401k), Key Bank, Brooklyn, Ohio 7/1998 – 7/1999

Education & Training

• WSEM, Customer Service Training, Cleveland OH 08/2010-09/2010

• Cleveland State University, Cleveland, OH 11/1999 – 9/2006

• Cuyahoga Community College, Parma, OH 08/1999 – 11/1999

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