Project Manager Customer Service

SUMMARY

. Over ** years' experience in customer support with healthcare

companies with field service implementation pre-post rollouts

maintaining and securing proprietary PACS/RIS software/hardware.

. Excellent technical support with preventive maintenance & electrical

safety on computerized medical devices, servers/desktops/mobile cart

installations

. Good written and oral communication skills for management & end user

interactions Strong work ethics, fast-learner, hard-working, 24/7

support and willing to travel 100%

EDUCATION

University of Texas at Austin 2012 -

2012

Health Information Technology and Exchange Specialist Certificate

HIPAA 2012 Certificate

Medical Technology Institute, Digital Imaging Certificate, PACS Admin

2006 - 2006

Nova University, Master of Education, Instructional Technology

2003 - 2003

Barry University, Bachelor of Science, Information Technology

2001 - 2002

Miami Lakes Training Center, Computer Electronic Repair Technology 1997 -

1997

CLINCALS

Austin Regional Clinic, Austin, TX July

2012

GE Centricity, GE Synapse Radiology Workflow

St Michael Hospital, Waukesha, WI June

2006

PACS Agfa Impax Installation in Radiology Department

CERTIFICATIONS

Certified Nurse Assistant, State of Texas, DADS

Dell Certified: Foundation 2010 Desktops/Portables & Customer Service

CompTIA A+ Hardware/Software

SKILLS

Adult Learning Principles and Instructional Design, ADDIE Model

Electronic Medical Records: AllScripts, Greenway, NextGen, eClinicalWorks,

eMD, HIE,

GE Centricity, Siemens MagicView 300, MERGE, Agfa IMPAX

HL7, Meaningful Use, IH, DICOM, HIPAA 5010, ICD 10,

EPIC Go-Live Support

GE Centricity PACS/EPIC Radiant Radiology Information Systems

Electronic Tools: Digital Multi-meter, ESA Fluke Analyzer, Oscilloscope,

Fiber Optics, Tone Generators, Punch down/Crimpers.

Networking: Windows Servers 2003 Administration, SQL Server & UNIX

Operating Systems/Applications: Microsoft Active Directory Server

2003/2008, Windows 7, MAC OS X, Linux and Microsoft Office Suite

EXPERIENCE

Adecco / CareFusion: Product Implementation Analyst, Houston, TX

4/2012 - 5/2012

. Implemented roll-out installation of 500 Alaris PC units, IV Pumps

with conducting preventative maintenance, module calibrations.

. Performed electrical safety testing for systems'

voltage/leakage/resistance with ESA Fluke Analyzer,

. Installed new logic circuit boards in PC units, update software

firmware/Flash, scanned units barcodes onto systems' database

. Initialized software testing on units display, sounds and etc. are

fully operational

. Teamed on other work as assigned by project manager

HealthSouth Rehab Hospital: Rehab Nurse Technician 6/2011 -

8/2011

. Updated EMR Inpatient charting application and documented daily

patient information.

. Provided direct patient care with ADL and prepped patient rooms with

distribution of portable nebulizers/motorized beds/wheelchairs/IV

supplies and assisted rehab devices as assigned.

. Administered daily Accu-Check finger sticks, temp/pulse/respiration/BP

and charting intake/outputs

. Performed duties as assigned by Therapists and Nurses

Capstone/NASA Space Center: Technology Consultant, TX, AL, FL 8/2011-

10/2011

. Directed pre/post deployment system integration that completed project

phases in timely manner

. Assessed infrastructure systems operations compatibility which

identified their needs

. Executed desktop/laptop transformations and migration of proprietary

applications and Windows 7/XP systems led to increased enterprise

security and performance

. Partnered with client team on deliverables and earned effective

customer satisfaction

Rolsystems: Field Service Engineer, Davie, FL

10/2003 - 8/2011

(W2, 1099 and Field-Based Contractor)

Contracted Assignments: Broward Hospital District, Memorial Healthcare,

Mount Sinai Medical Center, Lakeside Medical Center and HCA Healthcare

. Assisted healthcare vendors in troubleshooting GE PACS/RIS, EPIC

Radiant servers/workstations workstations, clinical applications

/display monitors installation and maintenance that improved

productivity

. Handled break/fix, tested, troubleshoot, preventive maintenance,

replaced and returned radiology computerized systems logic chassis

circuit boards, Dell PowerEdge PACS servers/workstations electronic

components on warranty service orders

. Diagnosed and resolved DICOM network connectivity issues with IP

configurations, systems fiber-optics and Cisco switches on RIS/PACS

computerized systems

. Provided roll-out field services pre-/post fiber-optics, network

cables/CAT5, PVC conduits, and patch panel/drop boxes.

. Completed documentations and updated services needed in ticketing

systems.

. Insured customer quality of service through in-services, follow-up and

updates on status of parts delivery along with unsurpassed

communication with customers

Miami Dade County Public Schools: Computer Specialist, Miami, FL

4/1998-10/2003

. Oversaw department Windows Active Directory operations to ensured

network stability

. Managed the site license compliance, inventory, purchase orders and

budget requisitions

. Administered technical support with Dell, IBMs, Compaq workstations,

. HP printers and users on basic use of the application systems and

equipment

. Credited for cost effective research that saved more than $20K on

technology budget

. Controlled the requisition, purchase orders and inventory on a

balanced budget

. Traveled to perform installations, break/fix, maintenance on

desktop/laptop and printers

. Answered and resolved end-users issues with workstations, accounts and

network connectivity

. Conducted disk drive re-imaging and deployed PCs and Laptops with

Windows XP using Ghost

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