Human Resources Customer Service

Jesús Almeda Vázquez - Veracruz #****, Col. Madero - C.P. 88270 - Nuevo Laredo, Tamps., México - 867-***-****, Cell: 116.4238, NexTel: 62*15*15267 - *****.******@*****.***

Education

University: Equivalent of Bachelor’s Degree in Business Administration

Instituto Tecnológico de Nuevo Laredo; From 1991 to 1995.

High School: Preparatoria Federal por Cooperación

Torreón Coahuila, México; from 1988 to 1991.

Training

Navigating Change Workshop: SEL (Talent & Organizational Development), Jun. 2009

Managing Multiple Projects, Objectives & Deadlines: Laredo Community College, Aug. 2007

English Conversational Course: Sony Nuevo Laredo, May 2007 – Date

Costumer Satisfaction Course: Sony Nuevo Laredo, Dec. 2005

Graphic Design Training Course: Universidad Valle del Bravo, Oct. 2004 – Jan. 2005

English Conversational Course: Sony Nuevo Laredo, May 2004 – Oct. 2004

IS0 9000:2000 Internal Auditor Course: Perry Johnson, Inc., May 2003

English 4th Level Conversational Course: Nuevo Laredo City College, Dec. 2000 - Mar. 2001

ESL 5th Level Course: Texas A&M international University, Sep. – Dec. 2000

Six Sigma Initiative Training: Sony Nuevo Laredo, Jan. 2000

Windows ‘95 and Excel 7.0 basic Training: St. Mary’s Computer & Learning Center, Nov. 1997

Supervisor Skills Development Seminar: AGC Consultores, Feb. – Sep. 1997

Fixed Assets Assurance: Point Control de México, Aug. 1997

Quality and Productivity Course: Colegio de Investigación y Desarrollo Empresarial, Jun. 1997

XI National Human Resources Conference: Management Center de México, Feb. 1997

How to Improve Auto Directed Work Groups Course: Management Center de México, Oct. 1996

Supervision as an Internal Customer Service Course: AGC Consultores, Aug. 1996

Brain Preferences Course: Colegio de Investigación y Desarrollo Empresarial, Jun. 1996

Training for Trainers Course: Colegio de Investigación y Desarrollo Empresarial, Mar. 1996

Mental Map Course: Colegio de Investigación y Desarrollo Empresarial, Mar. 1996

Experience

Sony Nuevo Laredo, S.A. de C.V. (Sony Electronics, Inc.)

June 2008 – March 2010

Packaging Engineering Manager / Packaging Engineering Group / Audio & Video Plant

• Make and coordinate a Cost Down plan to comply with Company’s objectives.

• Maintain high communication level with all people involved within the supply chain and creates constructive solutions for the new model’s introduction process.

• Coordinates the new model’s planning with marketing members to make a good production to a competitive cost.

• Improve relation between Sales company and process people and gets strong leadership to comply with cost down plans.

• Maintain close communication with marketing areas and headquarters to guide to a good direction the work plans and get useful and effective information from them.

• Create internal work plans and supervise all related activities.

• Responsible for Selection, training, motivating & giving recognition, applying preventive and corrective actions (RIT) and the general personnel administration according lines and rules given by HR.

• Evaluates department development and its personnel results oriented and continuous improvement programs.

• Coordinates buying process, quality, costs, installation and proper usage for all equipment, materials, spare parts and services in department to comply with internal production plans.

• Implements and controls, in coordination with support areas, department’s Quality and environmental Systems, according Company’s directions.

• Know and promotes the accomplish of safety measures, environmental and health established by current NOMs that affects facilities and employees at once and department’s; Participating and involving into all programs established by ESH department in its work plan to preserve the integrity of the company, its employees, assuring the accomplish of Company’s Global Polices, as well as Mexican regulations regarding this matter.

March 2001 – May 2008

Packaging Engineering Specialist / Packaging Engineering Group / Audio & Video Plant

• Develop new Models to produce in Plant

• Perform the Introduction Process for the new Models

• Setting up new Models in all related internal systems like Manufacturing & Inventory System, Sales System, Corporate Data System, etc

• Create MBOM of new Models for Process usage (Electronic File)

• Create Packaging Specifications of new Models for Process usage (Cad File)

• Maintain Communication & Negotiation with Customers about Packaging Styles, Packaging Materials, Production Process, etc

• Perform 1st Lot Qualification Procedure for new Models produced in Plant

• Process, Development and Approval of new Packaging Component’s Artworks

• Manage of Graphic Design Software such as Illustrator, Photo Shop, Auto Cad

• Perform Press Check in vendor’s Facilities for new Packaging Components

• Participation in all VA and Cost Down Activities of PEG Department

• Participation in Annual Internal ISO Audits, as an Internal Auditor

January 1999 - March 2001

Services Supervisor / Human Resources Department / Consumer Products Center & AV Plant

• Coordinate Activities to Provide Employees HR Services such as Personnel Transportation, Cafeteria Services, Cleaning Services, Groundskeeping Services, etc.

• Help Coordinating Special Events Activities

November 1995 - January 1999

Labor Relations Supervisor / Human Resources Department / Consumer Products Center

• Control and Application of Employee oversight Program

• Relation and Negotiation with Union Representatives about Working – Legal Issues

• Help Coordinating Special Events Activities

• Help Coordinating Internal Medical Office Activities

Packard Electric (Alambrados Automotrices)

September - November 1995.

Finances Technician / Finances Department / Central Administration Building

• Assistant in Different / General Department Issues

• Travel Expenses Reports, Arrangement, Control and Filing

June - September 1995.

Student / Purchasing Department / Central Administration Building

• Controlling, Arranging and Filing Finance Department Reports

• Controlling, Maintaining and Filing the Storage Archive

Additional Information:

• English Language Skilled: 90~95% (Writing, Reading, Speaking)

• USA B1/B2 VISA/BCC (Tourist Visa)

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