Sterile Processing Customer Service

MEATRICE E. KNOX

* ******** ******, **** ****, NY. 11542

850-***-****

************@*****.***

Objective

To lead a national, healthcare service organization that focuses on customer satisfaction and the highest quality service.

Professional Achievements

Sterile Processing & Distribution

Help to establish and implemented a new Sterile Processing and Distribution Department.

Implemented Instrument and Equipment Tracking System that improved team member productivity and efficiency for the sterile processing department, as a whole. This customer service initiative increased equipment delivery times over, 90% in the first month.

Planned, developed and implemented educational training material/course for “Basic Principles of Sterile Processing”.

Implemented sterilization protocols and utilized performance indicators that highlighted areas in need of immediate improvement.

Coordinated the Certification of over 50 Central Sterile Technicians thru CBSPD and IAHCSMM certifying agencies.

Managed and supervised up to 70 FTE’s in several Level 1 Trauma Centers’s, 24/7 SPD operations.

Manages, plans and organizes the day-to-day operations of Sterile Processing & Distribution departments for Brunswick and Camden Campuses.

Materials Management

Implemented Lowest Unit of Measure (LUM) with JIT (Just –In – Time) delivery system for Inventory reduction process improvement.

Cost Savings for Low unit of measure initiatives saved organization over $1 million, not including the SPD supply “buy-back”, Suture standardization and FTE reduction.

Implemented Custom Delivery System for faster and efficient case cart assembly.

Developed and implemented new policies, procedures and forms for “Best Practice” compliance and standardization.

Implemented a process for standardization of CDM’s across the health system.

Managed, planned and implemented “Sterile Core” inside the Main Operating Room.

Skills

Certified with IAHCSSM for over 13 years; SPD professional, 19 years

Proven, Successful Leader, for past 7 years

Innovative, Resourceful Problem solver with strong emphasis on cost savings

Knowledge of (Lawson, PMM and Mediclick) purchasing systems and Pyxis, Omni Cell, Supply Scan and PAR Excellence inventory systems

Work History

Manager, SPD/OR Materials - Southeast Georgia Health System – Brunswick, GA. – 01/2010 – 12/2011

Manager, Sterile Processing & Distribution – Tampa General Hospital – Tampa, FL. – 05/2008 – 01/2010

Supervisor, Supply Chain Distribution – Children’s Healthcare Atlanta – Atlanta, GA. – 05/2006 – 03/2008

Coordinator, SPD - St. Anthony’s Healthcare – St. Peterburg, FL. – 04/2003 – 04/2005

Certified Sterile Processing Tech., St. Joseph’s; Northside; Piedmont; & Childrens Hospital’s – Atlanta, GA. – 06/1998 – 03/2003.

Central Sterile Tech, Southern Regional Medical Center – Atlanta, GA. – 10/1992 – 05/1998

Education

AA Degree, Phillips College, Columbus, GA., 01/1991

References

References are available on request.

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