Professional Resume

Mary L. Williams-Martin

**** ****** **

Mansfield, La. 71052

Objective:

To obtain a challenging and responsible position with a company that will utilize my acquired skills, abilities and knowledge.

Experience

2019-Present - DeSoto Council on Aging - Mansfield, Louisiana

Meal Site Manager

. Supervise senior citizens and distribute daily meals, do arts and crafts, exercise and other activities.

2010-2018 - DeSoto Parish School Board - Mansfield, Louisiana

Substitute Teacher

. Perform duties of regular classroom teacher in their absence.

. Monitor/supervise students.

2008-2009 AT&T - Dallas, Texas

Revenue Management Representative

. Answer incoming calls from customers.

. Enter data and verify information.

. Make adjustments and refunds on accounts.

. Process payments

2007-2008 CenturyTel Telephone Co. San Marcos, Texas

Customer Services Representative

· Answer incoming calls from customers, enter data and verity information.

· Make adjustments and refunds on accounts.

· Make sales attempt on all incoming calls.

2006-2007 Parker Hannifin Nacogdoches, Tx.

Customer Services Coordinator

· Receive, input and review purchase orders.

· Respond to customer inquiries and determine appropriate pricing by fax,

telephone and email.

· Review backorders and track delayed shipments.

1978-2004 Southwestern Bell Telephone Co. Dallas, Texas

Facilities Specialist

· Analyze requests for manual assistance.

· Make corrections in the FACS computer based records system.

· Review engineering work orders and determine work required to produce

construction work sheets and update record base inventories.

· Perform printer maintenance and order office supplies.

· Planned, organized, directed and coordinated work performed by clerks and

machine operators.

· Performed advance typing work requiring expertise to determine set-up and

arrangement of the final copy.

· Prepare attendance records for bi-weekly payroll.

Education

1971 Natchitoches Vocational Logansport, La.

· Certificate of Completion.

1972. Sabine Vocational Logansport, La.

· Certificate of Completion

1989 Southern University Shreveport, La.

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