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Business Analyst, Technical Writer, Instructional Designer

Location:
Portland, ME, 04102
Posted:
November 07, 2009

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Resume:

Bruce Rusk

*** **. **** **

Portland, ME

*****

207-***-****

*********@*****.***

Professional Experience

Conversion Engineer

September 2008 to Present: TD Bank, Lewiston, ME (Contractor)

The conversion engineer position is a Business Analyst role, assigned to the team responsible for the software integration of TD Bank and Commerce bank following the merger of the two. Assigned to the Bank Operations line of business in the new organization to determine its business application requirements, and manage all of the applications within that set of requirements through data gathering, packaging, testing, delivery scheduling, software distribution and Day 1 Support.

Documented all requirements of the Business for each supported application

Managed flow of information and deliverables for all project-related applications being supported post-integration

Created QA test plans and custom configuration documentation

Managed the deployment of 400+ applications

Assisted in evaluating redundant applications to determine which would survive or be retired.

Business Systems Analyst

January 2008 to August 2008: Liberty Mutual, Inc., Portsmouth, NH (Contractor)

Business analyst assigned to the Continuous Improvement team. This team is charged with agile development of existing systems supporting the sales of auto and home insurance.

Wrote business requirements in support of system changes and improvements.

Prepared high-level design specifications for planned enhancements.

Prepared screen mock-ups and prototypes using Photoshop

Assisted QA team in testing enhancements prior to release.

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Business Systems Analyst

October 2007 to January 2008: Wright Express, Inc., Portland, ME (Contractor)

Member of multi-functional team developing software applications for new construction projects.

Interviewed business principals and evaluated existing applications to analyze needs and write requirements.

Wrote business requirement and use cases.

Created workflow models.

Wrote technical design specs, high-level and low-level design documents.

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Instructional Designer/QA Lead

March 2007 to October 2007: MassMutual, Enfield, CT (Contractor)

Member of a multi-functional team developing computer based training related to proprietary software programs supporting the life insurance industry. These projects were developed using OnDemand. Developed and managed QA processes for 500+ deliverables.

Interviewed business owners and SMEs to identify and gather information about new systems.

Worked with technical leads to define use cases.

Developed Visio workflows of existing processes and user scenarios.

Recorded, edited and published CBT materials using OnDemand.

Wrote associated print documents to support CBT deliverables.

Developed and implemented QA processes for published recordings.

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Communications Coordinator

9/2006 to 3/2007: Office of the Secretary of State, State of Maine (Contractor)

Assigned to Elections Commission to facilitate introduction of the new computerized statewide voter registration system. Responsibilities included:

Developing procedural and instruction documents for end-user audience

Writing official communication letters and e-mails

Risk evaluation and resolution

Coordinating activities for Maine townships implementing the new system

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Software Tester/Technical Writer

3/2006 to 8/2006: Citigroup, Sioux Falls, SD

Assigned to Citigroup CICS team. Project involved implementing a Java interface for IBM Infoman change management software, a distributed change management system supporting over 100,000 users worldwide. Responsible for working with testing group to create computer-based training and write, verify and run manual test scripts. Duties included:

Creating and editing test scripts for system and user acceptance testing

Running scripts and reporting any issues found

Created database queries and reports to validate functional testing

Validating issues found for accuracy and replication

Managing UAT test groups

Preparing issue reports for developers

Writing scripts and voiceover dialogs for computer based training modules

Writing reference materials for end-users including training documents and quick-reference cards

Prepared PowerPoint presentations for instructor-led training sessions

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Technical Writer

5/2005 to 3/2006: CNA Surety, Sioux Falls, SD

Technical Writer responsible for creation of technical documents related to proprietary enterprise software programs supporting the surety bonding industry, including bond issue, client profile management, bookkeeping and form libraries. These projects include online help systems, printed user guides, release notes, training materials and installation guides.

Developed online help systems, user guides and training materials

Compiled developer and architect documentation to support ongoing development efforts

Interviewed architects, developers and SMEs to identify and gather requirements

Develop use cases and user scenarios to define requirements

Managed document portal and library

Wrote disaster recovery procedures

Developed and conducted in-house software training

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Sr. Technical Writer/Business Analyst

5/2003 to 3/2005: VML, Inc., Kansas City, MO

Primary duties involved creating use cases, requirements documents, test cases, test scripts, user guides and training materials for software applications and web portals.

Business Analyst Responsibilities

Interviewed business principals to analyze needs and requirements for new projects

Evaluated existing applications to evaluate needs and define improvements

Wrote business requirement documents and use cases

Created workflow models

Worked with project manager to develop scopes, proposals and implementation plans for new software projects

Created gray models and functional HTML prototypes

Technical Writer Responsibilities

Wrote user references and training materials

Developed QA test cases for functional testing based on business requirements

Designed and maintained document management systems (MS SharePoint)

Provided copy for online and print media

CMS Management using Microsoft CMS and Vignette

HTML design

Trained and mentored junior writers and interns

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Senior Technical Writer

2/2001 - 5/2003: H&R Block, Inc., Kansas City, MO

Senior Technical Writer responsible for creation of technical documents related to proprietary enterprise software programs dedicated to H&R Block's tax preparation, bookkeeping and customer management systems. These include online help systems (WinHelp & HTML), printed user guides, release notes, system status notifications, web content and installation guides

Developed technical documents for proprietary applications

Developed and conducted training programs for Block personnel on enterprise-wide applications

Developed and conducted on-site software training at H&R Block regional offices

Developed policies and procedures for technical writing creation and review processes

Designed and maintained document management systems (MS SharePoint, SourceSafe)

Established document security and archiving standards for H&R Block IT worldwide

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Technical Writer

6/1999 to 2/2001: Manpower Professional, Des Moines, IA

Developed employee training manuals for nursing personnel and medical facility staff

Developed policy & procedure manuals in WinHelp, HTML, MS Word, Adobe Acrobat and WordPerfect

Created HTML online help systems for corporate Intranet

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Support Technician/Software Tester

12/1997 to 5/1999: Web3000, Inc. Redmond, WA

Responsible for testing pre-release software candidates

Prepared and ran functional test scripts

Verified user reported issues for replication and accuracy

Created SQL queries to validate testing

Assisted developers in isolating and identifying software issues

Provided Technical Support via phone and e-mail for Priority Level customers

Trained and supervised junior support representatives

Coordinated with online resellers

Provided resolution of problems related to online software sales

Managed Usability focus groups

Coordinated end-user beta test programs

Level II Technical Support Engineer

9/1996 to 12/1997: Netmanage, Inc. Bellevue, WA

Provided end-user support for Ecco Pro, a client-server application providing group scheduling, e-mail, database management and information sharing.

Technical Software Support via phone and online services for (2nd Tier support)

Presales Technical liaison

Wrote internal and end-users technical documentation.

Content provider for company website

Moderator for online help forums and message boards

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Vocational Instructor

4/1995 to 9/1996: Pima Medical Institute, Seattle, WA

Developed and conducted training for medical & pharmacy students

Prepared syllabus and lesson plans

Prepared students for medical licensing

Conducted Computer Skills Training

Help Desk Technician

6/1993 to 9/1995: Evergreen Home Health Care, Kirkland, WA

Provided help desk support for 125-person office

Supported Windows, MS Schedule+, MS Office, Netware and proprietary patient management applications

Built and refurbished Windows PCs

Installed and configured PCs and software

Trained staff on use of Windows and MS Office applications

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Pharmacy Technician

11/1980 to 6/1993: U. S. Army, Various locations

Managed pharmacy operations

Completed data entry for patient orders using various pharmacy software programs

Trained and Supervised junior technicians



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