Customer Service Administrative Assistant

SUMMARY

Highly experienced professional with core competencies in all aspects of administrative support to include executive management support; customer service; and receptionist positions. Seeking a challenge; together with growth and development opportunities in an outstanding organizational culture. Looking to utilize my strong work ethic and passion in a fast paced and dynamic environment.

PROFILE

Experienced in supporting multiple executives simultaneously with competence in multi-tasking and prioritizing.

Ability to work as part of a team and autonomously.

Ability to act and maintain the utmost confidence within all positions held.

Knowledge of acquisitions.

Provided customer service to clients.

Self-starter devoted to the best performance of job responsibilities.

EDUCATION

MIDDLESEX COUNTY COMMUNITY COLLEGE

Microsoft Office Suite Training Program

Graduated: May 2010

PROFESSIONAL EXPERIENCE

CENTER FOR HOPE HOSPICE AND PALLIATIVE CARE, Scotch Plains, NJ

August 2010 to September 2012

• Manage front desk at Hospice House: Greeting and directing visitors, vendors and arriving patients.

• Coordinate the interaction with pharmacies pertaining to equipment orders for incoming patients.

• Track and record equipment disbursement and retrieval of all patient equipment.

• Organize and manage new patient charts and completion of all necessary documentation for patients.

• Record timesheets for Home Health Aides into the internal tracking system, which includes tracking their attendance, personal, sick, and vacation time.

• Provide assistance to finance department, inputting patient payments and reconciling various reports on a monthly basis.

• Prepared needed correspondence and documents.

• Assist nurses, within my scope of training.

CLARION PARTNERS (formerly ING CLARION PARTNERS), New York, NY

Administrative Assistant to Two Managing Directors and Vice President

May 1985 to July 2009

Participated in scheduling and organization for the recruiting and new hire process.

Provided executive support pertaining to client relations, supporting firm’s largest pension fund clients.

Coordinated formation and compilation of client reporting.

Assisted Vice President in various acquisition responsibilities.

Monitored incoming property submissions of acquisitions.

Assisted in gathering information necessary for the various reports that were done for our clients.

Had contact with clients for various reasons (gathering information for them that they requested, updating them on issues involving them).

Conducted research for various reports and meetings and ensured proper format pertaining to clients

Researching included reviewing various business journals, trade papers, internet sites, and Co-Star

Scheduled and coordinated corporate functions, to include luncheons and holiday gatherings

Handles domestic and foreign meetings and travel arrangements.

Implemented CPR and Automatic External Defibrillator (AED) program, which included classes for CPR and AED instruction.

Developed appropriate correspondence for executive management.

CERTIFICATIONS

Emergency Medical Technician (NY/NJ) for past 15 years

Eldercare for the Professional & Caregiver Certificate Program

AFFILIATIONS AND MEMBERSHIPS

Woodbridge Township Ambulance Rescue Squad, Wood Bridge, NJ (current)

Canarsie Volunteer Ambulance Corps, Brooklyn, New York (past)

SKILLS

Microsoft Office Suite utilizing MS Word, Excel, Outlook, and PowerPoint

Familiar with the medical software program Allscripts

Dictaphone

Scheduling and managing travel arrangements domestically and internationally

Excellent customer service skills focused on customer satisfaction

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