Senior IT Professional

KELLY F. WOLF

SUMMARY

Senior Information Technology Professional with extensive experience in project management, managing teams, disaster recovery and business continuity planning within a Fortune 200 company. Client focused manager with a proven track record of achievement in leadership of IT Certification, Testing & Enterprise PM. Technical, Infrastructure, Call Center & Customer support of regional operations spanning twelve eastern states.

• Team Builder/Developer

• Project Development Lifecycle

• Continual Service Improvement

• Contract Negotiation

• Strategic Planning and Budgeting

• Enterprise Project Management

• Service Management

• Leadership and Sound Judgment

EXPERIENCE

Pepsi Bottling Group HQ, Somers, NY & Pleasanton, CA (1987 – 2008)

SENIOR MANAGER NORTH AMERICAN CERTIFICATION & TESTING (2005 – June 2008)

Managed a highly skilled team of twenty two diverse professionals that controlled all aspects of IT certification, testing and PM for all PBG North America deployments and enhancements to production.

• Ensured adherence to Project Development Lifecycle resulting in <1% rollbacks to date.

• Selected, trained, developed and directed staff on certification, testing and PM policies and procedures for enterprise initiatives.

• Drove consensus across IT, Development and Business teams to achieve project goals on time and within budget.

• Enhanced Project Development Life Cycle to enforce a disciplined, repeatable, and measurable process resulting in faster, higher quality solutions and eliminated impact on the business.

• Built high performing teams. Employee insight scores improved 28% in 24 months, highest in Pepsi Bottling Group.

• Developed and managed Certification and Testing budget including purchase of new testing tools and maintenance of all software licensing resulting in $200K savings year over year 2008.

• Achieved “well controlled” rating from internal, external and SOX auditors on criteria including security, process and financial controls.

MANAGER INFORMATION TECHNOLOGY – Eastern Division (2002 - 2005)

Managed all aspects of IT support for the Eastern Division encompassing twelve eastern states. Directed resources providing all levels of technical, infrastructure and operational support to Somers HQ and the National Computing Center in North Carolina. Addressed and resolved all technical service issues and developed processes to address recurring incidents.

• Evaluated staff for effectiveness and efficiency, drove $270K reduction in salary.

• Managed staff of 38 providing support for 5,200 users and 140 W2K3 servers.

• Developed and successfully managed a $9.8 MM capital and a $4 MM expense budget.

• Authored annual strategic plan that addressed IT and facility needs for 140 locations. Exceeded plan objectives for three consecutive years.

• Directed Windows XP conversion and W2K3 Server projects. Drove 18% call volume and 15% cost reduction in infrastructure support.

• Performed role of General Contractor for the build out of the Pittsburgh, PA data Center including physical security, UPS, fire control and HVAC specifications.

• Delivered systems integration of new Pepsi franchises, acquisitions and consolidations.

Pepsi Bottling Group, Pleasanton, CA

MANAGER, INFORMATION TECHNOLOGY – Pac Northwest & Southern California (1996 - 2002)

Managed all aspects of IT support for two regional Business Units within five western states including Alaska and Hawaii. Addressed and resolved all technical, infrastructure, and service issues.

• Developed staff of 12 to enable voice and technical support of 2,500 users in 56 locations.

• Planned and managed $6.8 million capital and $2.7 million expense budget.

• Led IT teams from New York and West Coast on all major initiatives.

• Led Windows 2000, Norand Hand Held PC, and MCI Frame Relay conversions.

• Built and managed operations of the California Data Center in San Francisco.

SR TECHNICAL SUPPORT ANALYST (1993 - 1996)

• Designed, built and managed California Data Center supporting 36 PBG facilities.

• Migrated from Hewlett Packard minicomputers to client – server technology.

• Selected, sized, and installed Cisco router upgrades.

SR FIELD SYSTEMS ANALYST, FIELD SYSTEMS ANALYST (1987 - 1993)

• Installed Pepsi accounting hardware and software across the nation.

• Delivered training to users in the operation and function of all applications and reporting.

• Traveled extensively to direct new construction of nine computing facilities nationwide.

TECHNICAL PROFICIENCIES

OS & Environments: WindowsXP, Windows 2000, 2003 Server, HPUX, Linux, Novell NetWare

Hardware: Dell, IBM, Macintosh Desktops and Laptops, Dell, IBM and HP Servers, HP Printers and Symbol Handhelds, Octel Voicemail systems, Avaya Phone Systems

Network:

LAN: Synoptics (Bay) – TCP-IP, Citrix Server, MCI Frame Relay, 802.11 A-N

WAN: Cisco CSU/DSU & Routers, Switches, FT1/T1

Solutions / Tools: Norton Anti-Virus, Symantec (SAV 10), Backup Exec,

Mercury Quality Center Suite, Load Runner, WinRunner, Shunra Storm, Quicktest Pro, ZENworks 6.5, Marimba, idM, CSA 5.2

Software: MS Office, MS Project, MS Exchange, Visio, Flowcharter

Monitoring: Nagios, Qwest, HP Openview

EDUCATION

Western Connecticut State University, Danbury, CT

BACHELOR OF SCIENCE – Computer Science - With honors

TRAINING

Numerous courses and training on technical, business, and management topics including: ITIL V3 Foundation, Systems and equipment by Microsoft, Novell, HP, Cisco, Decision Making Skills in Management, Finance and Accounting for Management, PBG Management University, Team Building for Excellence, Project Management Institute, Time Management

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