Manager Customer Service
Resume:
SYLVIA CANDELARIA, CPC, CPC-H
EL PASO, TX 79925
915-***-**** (Home)
915-***-**** (Cell)
*******@*********.***
CAREER OBJECTIVE: To secure a responsible office support position with opportunities for
advancement.
SPECIAL OFFICE Familiar with and experience using:
SKILLS: Microsoft Excel
Microsoft Word
Allscripts
Medical Manager
12-digit desk calculator
Typing speed: 50 wpm
PERSONAL SKILLS: Great organizational skills, problem solver, excellent customer service,
team-worker, open-minded, eager to learn
EDUCATION: Excelsior Technical Institute - 2012
Certified Professional Coder - CPC
Certified Professional Coder-Hospital - CPC-H
Practice Management Institute - 2003
Certified Medical Insurance Specialist - CMIS
Certified Medical Coder - CMC
Ysleta High School, El Paso, TX 79907
Date of graduation: May 1973
WORK Consultant (July 2012 - Present)
HISTORY: Maternall, PA (OB/GYN)
El Paso, TX 79935
Supervisor: Adriana Zarate
Salary: $14.00 hr, 20 hrs/week
Duties: Provide management guidance concerning the work capacity of
employees and implement a structured work plan. Provide medical
analysis of complex claims ensuring that paperwork and the filing of
medical claims follow compliance. Review month-end reports and make
recommendations where needed.
Collections (May 2008 – June 2011)
Vinay Patel, MDPA (Gastroenterology)
El Paso, TX 79902
Supervisor: Marty Maesse
Salary: $16.35 hr, 40 hrs/week
Duties: Review monthly aging reports to determine reason for
unpaid accounts. Submit appeals to insurance companies, mail monthly
statements to patients, follow-up with patients’ delinquent accounts,
submit list of unpaid accounts to collection agency. Assist Billing Dept.
when needed with inputting patient demographics, office charges, patient
payments and solving coding issues
Billing Manager (May 2002 – July 2007)
Franz Theard, M.D.P.A./Perinatal Healthcare/Paso Del Norte OB-GYN
(OB/GYN/Perinatology)
El Paso, TX 79902
Supervisor: Cindy Carr
Salary: $17.50 hr, 40+ hrs/week
Duties: Coder – Review medical documentation and assign proper CPT
and ICD-9 codes, oversee responsibilities of all billing and related
functions for all three entities.
Office Supervisor/Billing Manager (January 2000–May 2002)
Perinatal Healthcare Center (Perinatology)
Robert Cotterill, M.D.
El Paso, TX 79902
Supervisor: Cindy Carr
Salary: $16.00 hr, 40+ hrs/week
Duties: Coder, trained other office staff in billing and reception duties,
fill-in as medical assistant when needed, coordinated day to day operating
functions for the practice.
Billing Clerk (February 1999 – January 2000)
Perinatal Healthcare Center (new practice) (Perinatology)
Roger Wallace, D.O.
El Paso, TX 79902
Supervisor: Cindy Carr
Salary: $11.00 hr, 40 hrs/week
Duties: Built patient accounts, developed daily protocol for balancing day
end receipts.
Billing Clerk (August 1997 – February 1999)
Dionicio Manuel Alvarez, M.D. (Nephrology/Internal Medicine)
El Paso, TX 79902
Supervisor: Sharon Keuscher
Duties: Input patient demographics, input office and hospital charges
REFERENCES: Available upon request
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