Customer Service Manager

SUMMARY

Strong project management expertise, including cross-functional team building, leadership, schedule and milestones development, presenting to management

Experience with market research, trends and business development

Trained in analyzing and solving organizational problems using advanced analytical methods

Great with numbers, statistics, and data analysis

Passionate about sales, negotiation, and customer needs

Adaptive to working in teams as well as independently with multiple priorities under tight deadlines

Highly organized, results oriented, hardworking, and strong attention to detail

EDUCATION

University of California, San Diego

B.S. in Business Management Science/Operations Research, Graduated: September 2011

Key courses: Operations Research, Econometrics, Finance, Accounting, Marketing, Project Management

WORK EXPERIENCE

Wells Fargo, Mountain View, CA, Customer Service Representative Jan 2012 - Present

Interact with customers and understand their specific needs

Recommend solutions for them such as, alternate channels, bank services and products

Coordinate tasks with cross-functional teams; make sales referrals to meet daily/quarterly quotas

Maintain safe deposit, merchant/vault, ATM, bonds and coupons, foreign currency and night drop

Received “5 Star Top Box Award” for customer service and “Gold Level Award” for solutions sold

EON Reality Inc., Irvine, CA, Intern, Business Development Nov 2011 – Feb 2012

Facilitated EON’s worldwide launch of an Interactive 3D software library and Virtual Reality tool

Brainstormed ideas for boosting EON Experience Portal membership

Evaluated potential social media platforms

South Asian Student Assoc, La Jolla, CA, Public Relations and Marketing Manager Sep 2009 – Sep 2011

Developed marketing collaterals; managed vendors

Launched marketing campaigns for annual shows; Managed campus events

Bhangra Knights Dance Company, Hayward, CA, Team Manager Sep 2011 - Present

Da Real Punjabiz Dance Company, San Diego, CA Team Manager Sep 2009 – July 2011

Yahoo Inc., Santa Clara, CA, Finance Intern Jun 2005 – Aug 2005

ENTREPRENUERSHIP EXPERIENCE

What’z The Hype?!, Sunnyvale, CA, Founder Sep 2011 - Present

Started events promotion company; Performed market research to identify trend and demographics

Built network of college organizations, dance teams, entertainment groups through-out California

Hired and worked with web developers in India and Pakistan to develop professional website

TECHNICAL SKILLS

Visio MS Project Word Matlab

SQL Stata Excel Powerpoint

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