Customer Service Management

JASON HOLMES

*** ******* ****

Hartselle, AL ****0

*********@*******.***

IT SECURITY ADMINISTRATOR

Technically sophisticated and business-savvy Information Technology professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” information systems and networking expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.

IT Infrastructure Management / Project Management / Customer Service / IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Capital Expenditure Planning / Contract Negotiations / Vendor Relations

Expertise Highlights

* Network & Systems Administration

* Strategic Technology Planning

* Data/Business/Systems Analysis

* Telecommunication Systems

* Wireless RF & Bar-coding Systems

* Website Design & Management

* Major Software/Systems Implementations

* Systems Security & Disaster Recovery Planning

* Testing/Scripting/Documentation

* Technical Writing (Manuals/System Specs)

Professional Experience

LAKELAND INDUSTRIES, INC.– DECATUR, AL 2005 to Present

Information Technology Security Administrator

In the position of IT Security Administrator I have been assigned IT responsibilities that provide direction for Lakeland’s technology infrastructure located throughout the world and the United States to include Lakeland locations in China, India, Brazil, Argentina, Chile, Mexico, Canada, UK, Alabama, New York, Missouri, Pennsylvania, and Florida. Manage large-scale enterprise migration projects, systems conversions and performance tuning, managing and monitoring of applications/systems. Help set long-range technical direction and capacity plans.

Key Results:

* Throughout my career I have continually produced cost savings through aggressive negotiation of contracts and pricing on hardware/software purchases and consulting services. I am very aggressive at achieving cost savings and consider this to be one of my strongest assets.

* Project lead for Lakeland’s new implementation and management of Microsoft’s Exchange 2007 Geo Cluster email system. Directed the research, testing, and implementation of this major IT project. This new email system has given Lakeland the ability to have a high availability failover email system. In a disaster scenario Lakeland could have the email system failover within 20 minutes at Lakeland’s disaster recovery data center.

* Attained consistent 99% up time by implementing and managing disaster recovery and fault tolerance plans. Instituted the first highly reliable corporate-wide, centralized backup system.

* Directed the research, testing and implementation of an Email Spam/Antivirus and Website Filtering solution. Spam has been reduced on average 95%. By implementing Website Filtering to block non-work related websites Lakeland’s Internet bandwidth has increased by 80% eliminating the need to purchase additional Internet bandwidth. This has also decreased the amount of time users spend surfing the Internet therefore increasing productivity.

* Taking the initiative I researched, recommended, implemented, and manage a WAN network acceleration solution at each Lakeland location. This WAN network acceleration solution has increased the network response time between all Lakeland locations to near LAN like speeds. These devices on average compress data to 85% being sent between facilities which cause the network speed and response time to increase dramatically.

* Initially hired by Lakeland to move Lakeland’s websites from an external website hosting company to web servers located within Lakeland’s data center. I was confident in my ability as a webmaster and explained that it would not be a problem. Within two months, I had moved all Lakeland websites in house to Lakeland’s data center. This eliminated web hosting fees, gave local manageability to Lakeland’s IT department, and allowed local backups of the web servers. In addition, I also took over the website management duties and completely redesigned the websites giving the websites a newer look, and easier manageability functions.

* Reviewed Lakeland’s existing VPN connection method and recommended a newer solution that would be user friendly for all Lakeland’s remote users. I researched several hardware solutions and implemented a newer technology call SSL-VPN. This new SSL-VPN solution gives Lakeland’s remote users the ability to connect to Lakeland’s private network without the need to install software. The new solution also allows users that need to work from home the ability to connect through an employee website portal which gives them remote access to their office desktop computer from any computer that has Internet access. This has increased employee productivity.

* Gathered and assessed needs from internal business units and end users; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and researched and implemented solutions to resolve those issues and any that may arise.

* One of my many responsibilities includes managing Lakeland’s RF Scan Gun systems and Bar-coding systems. I have extensive experience in these areas. I researched, tested, and recommended a new RF Scan Gun system and Bar-coding systems since Lakeland’s old RF and Bar-coding systems were very outdated and performed slowly. After testing different solutions I implemented a new RF Scan Gun system that gives end users faster response times, larger screens, and scan speeds using this new RF Scan Gun system. Implemented new Bar-coding systems that allow faster and higher resolution printing of labels.

* Due to compliance issues I researched and implemented a monitoring solution that gives senior Lakeland executives and the IT Security Administrator the ability to monitor an employee’s computer activity. With this new compliance monitoring solution, all keystrokes, chats messages, emails, and websites are monitored to ensure compliance to Lakeland’s IT security policies.

JIT SERVICES LLC – HUNTSVILLE, AL 2001 to 2005

NETWORK & EDI (Electronic Data Interchange) ADMINISTRATOR

Network and EDI Administrator for six warehouses located in Alabama, Indiana, Georgia, and Mexico. I managed the IT infrastructure including: Electronic data interchange services, network administration, warehouse management systems, computer systems, software solutions, printer systems, telecommunication systems, and RF scan gun systems.

Key Results:

* Helped introduce a new, RF scan gun system. This new RF scan gun system increased response times connecting to JIT’s Warehouse management system. The new RF scan guns had larger screens for easier reading and gave end users improved bar-code scanning capabilities.

* Managed Electronic data interchange services that JIT offered. I implemented a new Electronic Data Interchange software solution during my time at JIT. This new EDI software solution dramatically improved EDI communications between JIT and the vendors that required EDI communications.

* Consistently called on by the IT manager to research new technologies and solutions that could improve JIT’s IT infrastructure and provide cost savings.

DIGITAL EDUCATION CORPORATION – HUNTSVILLE, AL 2000 to 2001

NETWORK ADMINISTRATOR

I was initially hired as a Multimedia Engineer to create websites and Adobe Flash interactive movies for websites. During my time with Digital Education Corporation I was often needed to assist with Network administration duties, and computer system maintenance. After the Network administrator resigned from the company I was asked to be the new Network administrator and I accepted since I enjoyed working on networks and hardware.

Key Results:

* Primary contact for all network maintenance and administration. The company network consists of the following components: Cisco networking systems, Microsoft NT Servers, Cold Fusion Web Servers, and RAID storage systems.

* Responsible for the maintenance and asset management of all company servers and desktops computers. These tasks include reformatting hard drives, Installation of software/peripherals, and keeping an inventory of all computer components.

* Created custom graphics, website production for customer accounts, and motion graphics using Macromedia Flash.

* Managed the research and development of Search Engine Placement techniques used for the submission of the company website in order to obtain a high ranking within numerous Search Engines/Directories.

Education

HARTSELLE HIGH SCHOOL– HARTSELLE, AL

DIPLOMA 1992

Technology Summary

Specialized Training: Cisco Networking Academy, Security+ Training

Applications: Microsoft Exchange 2003/2007, Microsoft SQL, Microsoft IIS, Microsoft Office 2000/XP/2007 Office Products, Symantec AV, Symantec Backup Exec, Kaspersky AV, Computer Associates Secure Gateway, Computer Associates Desktop Management Suite, Microsoft Visio, Microsoft Visual Web Developer, Macromedia Dreamweaver, and many more.

Systems: Windows 2000/2003/2008 Server, Windows NT/2000/XP/Vista/7, AIX, Linux.

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