Engineer Management

Robert Ancheril

**** * ******* **,

Chandler, AZ-85225

Email: ***********@*****.***

Cell: 480-***-****

OBJECTIVE

Senior Systems Engineer / administrator, seeking a position in reputed organization to utilize state-of-art, software, and hardware components with a creative, technology-driven organization in an environment that encourages innovative thinking, recognition, career development, and customer interactions.

Summary:

Talented, results-driven IT leader with versatile, cross-platform experience in, applications, virtualization, systems, networks and network architecture, installation, implementation, testing, integration, security, administration and troubleshooting, in local and remote environments (LAN, WAN, VPN and internet connectivity) for diverse client industries. Task oriented with ability to analyze problem and provide effective solutions with prioritization. Analytical thinking, problem solving, customer oriented, and commitment to quality.

STRENGTH

Ten plus years of cross-platform experience in Systems/Network Engineering, Administration, including analyzing, designing, installing, maintaining, and hardware, software, peripherals, applications, and networks.

Excellent experience in research, evaluation and planning, design, installation, implementation, and modification of computer applications. Problem resolution, network and systems monitoring, optimization, maintenance and repair of hardware, software, and connectivity with other management information systems. Well versed with maintaining user security, System integrity, backup, restore operations and antivirus management (virus protection). Excellent understanding of various network topologies.

Develop exceptional relationships with management, co-workers, customers and vendors.

Data center experience. Project Management experience. Oral and written communication skills.

Planning, managing and organizing LAN/WAN network.

COMPUTER SKILLS

Operating Systems : Windows: 2000/2003/2008, NT/XP, Vista, & 7, Novell Netware and UNIX, VMWare.

Languages : VB, SQL, Basic, COBOL, C, ABAB/4

Internet & Email : IIS, Apache, Microsoft Exchange server, Lotus Notes

Software : Microsoft Office Suite, Adobe Acrobat, Veritas backup, Symantec Antivirus, MacAfee,

Hardware : HP, Dell, IBM, Cisco devices, SAN, Miscellaneous PC hardware, IDE HDD, SCSI devices

ERP : SAP R/3 – Sales & Distribution module and MFG/PRO, SUN Systems.

Db’s and backup : MS.SQL, Oracle, Progress. Backup Exec, StorServer (IBM Tivoli Storage Manager).

Networking : Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubs,

Switches, routers (Cisco IOS), SMTP, POP3, NAT, VALN, RIP, LAN/WAN &VPN

Other Skills : Network analysis, installation, operation, & trouble shooting of operating systems,

Microcomputers, minicomputers, organizing and training staff, prioritizing and handling

Multiple projects or activities, planning and program direction, evaluating programs

Development and delivery of Oral presentations. Work independently and adapt to

Changing environment and technologies. Problem solving, diagnostics and analysis skills.

PROFESSIONAL EXPERIENCE

Apollo Group Phoenix, (AT&T Client services – contractor) January 2012 – Till date

Sr. Systems Engineer

Presently working as a Senior Systems Engineer, at Apollo Group /Apollo Global for group and global operations from Phoenix, Arizona.

• Installation, configuration, monitoring and administration of Windows servers (2003 and 2008, R2).

• Planning, design, implementation, configuration and maintenance of servers in Apollo enterprise wide network. Remote desktop configurations and administration.

• MS cluster installation and management (Windows 2003 and Windows 2008). SQL Cluster installations.

• Provisioning of VMware servers (4 /5), creation, cloning of VM’s. Installing and configuring VMware host.

• Managing different projects of global operations.

• Reviews and deploys Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Performs file system management.

• Ensures that servers comply with established polices, standards, and configuration guidelines.

• Interacting with customers for their requirement, trouble shooting issues. Collaborate with other teams to implement and upgrade new systems or applications.

• Troubleshoots and resolves complex hardware and software problems on enterprise datacenter servers.

Nestle Globe Datacenter Phoenix, (IBM Global Services contractor) Sept 2011 – Jan 2012

Sr. Windows Systems Engineer

I had been working as a Senior Windows Systems Engineer for IBM Global services at the client site Nestle Globe Datacenter for their global operations in Phoenix, Arizona.

• Installation, configuration, monitoring and administration of Windows servers.

• Planning, design, implementation, configuration and maintenance of servers in Nestle enterprise wide network. Remote desktop configurations and administration. MS cluster installation and management.

• Provisioning of VMware servers, creation, cloning of VM’s. Installing and configuring VMware host.

• Managing different projects of global operations data center. Managed up to 17 projects in a quarter.

• Reviews and deploys Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Performs file system management.

• SAN (HP EVA) administration, hands-on with hardware upgrades.

• Ensures that servers comply with established polices, standards, and configuration guidelines.

• Coordinating with offshore team, interacting with customers for their requirement, trouble shooting issues. Vendor coordination. Collaborate with other teams to implement and upgrade new systems or applications.

• Troubleshoots and resolves complex hardware and software problems on enterprise datacenter servers.

General Motors April 2011 – September 2011

Windows Systems Engineer

Worked as Windows Systems Engineer in General Motors, at Warren MI.

• Installation, configuration, monitoring and administration of Windows servers (2003 and 2008, R2).

• Planning, design, implementation, configuration and maintenance of servers in GM enterprise wide network. Remote desktop configurations and administration.

• Provisioning of VMware servers, creation, cloning of VM’s.

• Managing Cisco UCS (Unified Computing System). Vendor coordination’s for hardware swaps.

• Reviews and deploys Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices. Performs file system management. Active Directory management.

• Ensures that servers comply with established polices, standards, and configuration guidelines (as per gold build documentation).

• Collaborate with other teams to implement and upgrade new systems or applications.

• Troubleshoots and resolves complex hardware and software problems on enterprise data servers.

Iqor, Tempe, AZ Sept 2009 – March 2011

Systems Administrator

• Active directory administration: user, group, group policy and share management.

• Windows update and server monitoring, workstation and application support.

• Monitor and trouble shoot servers, workstation, network connectivity, and hardware issues.

• Installation, configuration and trouble shooting of Servers, PC’s and laptops (OS and applications).

• Configuration of Cisco switches, routers. Managing firewall.

• Network printer support (installation, trouble shooting and support). DNS, DHCP administration.

• Monitor, identify, resolve, and document Customer support tickets (hardware, software, and user problems).

• Take ownership of the support tickets until user need/problem is resolved in a timely and organized manner

• Installation of Operating system, application and updates. Backup and restore operations.

• Creation and management of VMware servers.

• File recovery and destructions. Scanning and auditing of systems. Support Virtual Private Networks (VPN).

• Microsoft windows 2003, XP, 2007 installation trouble shooting. File system security management.

• Assist others with computer hardware and software issues with troubleshooting, installation and upgrades.

• Documentation of all server installations, patch updates, anti-virus and back-up processes

• SQL and IIS administration, experience with firewall, web proxies and monitoring tools.

Rural/Metro Corp, Scottsdale, AZ Feb, 2007 – Nov, 2008

Network Engineer

• Administer Microsoft Windows Servers (Active Directory Administration: users administration, group policy...etc.), and network security devices for 2500 users in 60sites across 28 states (LAN/WAN) nationwide and corporate users.

• Migrated to Windows 2003 server from 2000. Server builds Windows patching, service packs and upgrades.

• Installation, configuration and deployment of Windows servers, workstations (PC’s), switches and routers.

• Supported set up; monitored and maintained backup for Data center and various site (Backup Exec & Store Server). Build and maintenance of Terminal servers. Citrix and SQL administration.

• Created proxy and firewall exceptions as per the business needs.

• Tests and observes system functions to verify correct system operations.

• Enterprise wide network printer installation, administration and support.

• Generation and maintenance of documentation on network configurations, software and polices.

• Implemented file transfer appliance, involved in data archiving and cataloguing

• Provisioning of VMware servers, creation, cloning of VM’s.

• Performed domain registration and SSL monitoring for the enterprise including customer and vendor support

• Controlled and monitored VPN tokens in compliance with company policy for the enterprise; configured and troubleshoot the VPN for internal and external customers, including customer and vendor support. DNS and DHCP administration. Site setups. Customer support and Vendor management.

• Train customers in systems operation, procedures, hardware, and software applications.

• Handled intranet site including maintenance and troubleshooting of hardware and software issues, Network and Systems administration (LAN/WAN/VPN).

• Functioned as level-2 and 3 technical supports and was involved in a successful disaster recovery (DR) drill of the domain for two years. Adapted changes to challenging environments.

Dell. Phoenix, Az July, 2006 – Jan, 2007

Level II Technical Support Specialist

• Provided and conducted maintenance, troubleshooting, and customer support on hardware, software, and network issues

• Assisted customers in choosing and installing new hardware and operating systems

• Prioritized, designated, escalated, and monitored request for assistance under the Help Desk

• Organized documentation and recording of activities carried out in solving a case in tracking system

Unisteel, German-Kuwait Joint Venture, Kuwait Nov,2001 – Oct,2005

Information Technology Officer

• Delivered internal design and implemented current TCP/IP based network (Microsoft Windows network)

• Configured DHCP, and installed and configured Windows 2000/2003 servers, 98/ Me and XP operating systems. LAN/WAN - Systems administration. DNS, DHCP, Wins setup, and administration.

• Assigned rights and polices to users, created user level security in the configuration of Active Directory services. Data security, administration and backups.

• Project leader for Sun Systems ERP implementation

• Performed system tuning configuration, maintenance, and performance analysis and user/security administration.

Facilitated implementation of a messaging system; installed and configured mail clients.

Troubleshoot network connectivity, including printers and computer problems

Set up MS Office products including office 2000, 2003, ERP clients and support

Generation and documentation of policies, standards and procedures for IT Department.

Skilled in Networking Protocols TCP/IP, SMTP, POP, HTTP, DNS, WINS, DHCP

Knowledgeable in hardware troubleshooting in all environments including servers, desktops, laptops, networking equipment and cabling.

Monitored performance including documentation on network, department procedures, Installation, maintenance and troubleshooting of Hubs/Switches and other networking devices

Configured client software for the ERP used including customized forms and modification of built reports in ERP and user menus. User training, technical writing user guides, problem reports.

Held responsible for technical support of users including multi platform laptops environment

Extensive experience developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations.

Customer support, Trouble shooting user problems, user training - policies and procedures.

EDUCATION

B. S. (Bachelor of Science)

Certifications:

A+ Certification

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Novell Training Certificate

UNIX Administration Certificate

Postgraduate Diploma in Computer Programming

Career Development:

Sun System Training in Finance, Order Fulfillment, and Vision Enterprise

SAP R/3 Training in Sales and Distribution Module

Business Object Enterprise XI R1/R2 Administering Servers

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