Customer Service Sales
Resume:
Sammy S. Duff
*** ****** ***•Murrells Inlet, South Carolina 29576•
Phone: 434-***-****• Email: ********@*****.***
SALES MANAGEMENT EXECUTIVE
EXECUTIVE PROFILE
A strategic thinking, hands-on executive with an exemplary record of leading sales teams of public companies. Recognized for building & retaining effective teams, & highly skilled at developing direct sales & channel operations. A leader & motivator of people, along with a strong sense of urgency & an entrepreneurial mentality. Unique ability to create, articulate, & execute on a focused business plan supporting a company’s vision & strategy.
SAMPLING OF ACCOMPLISHMENTS
• Three-Time NTELOS President's Club Award Winner & Circle of Excellence attendee for top sales performance % to goal in company.
• Hired key players as part of that team who became NTELOS Circle of Excellence qualifiers, as well as developed into store managers themselves under my leadership & guidance.
• Achieved top Diamond Star Level in Customer Service with Hecht’s in Lynchburg, VA (now Macy’s).
CORE COMPETENCIES
•Direct and Channels Sales Development •Sales Strategy Development
• Strategic Alliances / Business Development • Strong Business Acumen • Team Building and Empowering Teams • Design & Implementation of Sales Tools & Sales Training Sales • Operations Management (Account Planning, Forecasting, & Compensation) • Negotiating and closing sales
PROFESSIONAL EXPERIENCE
United LTC, Inc. 2009-Present
Long-Term Coverage Insurance local company based in North Myrtle Beach, SC focused on serving the community as the most extensive provider of long-term care insurance, with coverage options for individuals and businesses.
Administrative Team Member
Responsible for assisting insurance sales executives in coordinating their appointments, handling their various office tasks, and administering procedures relating to their daily sales activities.
BrowseLynchburg.com 2008-2009
Local company focused on serving the community as the most extensive local online guide for businesses, events, & classifieds for the City of Lynchburg, VA.
Account Executive/Assistant Site Administrator
Responsible for direct sales revenue across the Lynchburg region obtaining advertising sales for outside accounts, as well as selling individual online classifieds, site banners, business listings, & events.
Also ensured maintenance of users’ ads, building relationships & retaining subscribers through excellent customer service & follow-up.
Langley Properties 2007-2008
For over 75 years, this local family-owned business has grown into becoming Lynchburg’s premier rental company boasting the area’s largest selection of rental properties in the area.
Property Manager, Windsor Terrace Community
Responsibilities include over-seeing Windsor Terrace apartments carrying out many administrative needs- including sales reporting, handling monies, preparing leases, recovering past due collections, superior customer service, & clerical duties. Successfully turned around the perception of this complex by recruiting college students (from Liberty University & Lynchburg College) & young families as core residents in this community to increase the demand & occupancy of this property. Managed residential properties making use of my varied business experience & my ability to handle a multitude of tasks efficiently, accurately, & independently.
NTELOS 1999 - 2007
A leading provider of wireless communications services to consumers & businesses in Virginia, Kentucky, Ohio, North Carolina, & West Virginia.
Store Manager [Locations: Fort Avenue, Graves Mill, & Madison Heights, VA]
Recruited to position of sales rep initially in the Graves Mill location. Went on in less than a year to manage the Madison Heights store, then to manage Graves Mill, & on to manage the core Fort Avenue locations in Lynchburg.
• Recruited & managed a successful sales team at all 3 locations to consistently exceed company’s revenue objectives. Staffing plan called for a team of six sales representatives, a customer service rep, & an assistant sales manager. Many of my team members have become successful sales managers themselves, & successful outside account executives for the company.
• Consistently exceeded monthly sales plans & goals with continued year over year growth at all locations. Achieved 150.9% of quota for fiscal year 2003
• NTELOS’ Presidents Club winner for three years, as well as multiple time Circle of Excellence attendee. Several of team members also were Circle of Excellence attendees multiple times, as well.
Hecht’s (now Macy’s) 1996 - 1999
High-end retail department store in River Ridge Mall, Lynchburg, VA, focused on superior service & the sales of quality brand-name products.
Manager of Men’s Fragrance Counter
Responsible for the sales productivity of fragrance sets & men’s health cream lines, while providing excellent levels of customer service.
• Successfully recruited and built a sales and support staff of three other sales reps.
• Achieved 107% of quota for fiscal year 1997.
• Diamond Star customer service achievement obtained - the company’s highest honor.
EDUCATION
James Madison University
May 1996 Bachelor of Arts
Theatre Arts Harrisonburg, VA
Central Virginia Community College
May 1994 General Studies Lynchburg, VA
East Carolina University
May 1993 General Studies Greenville, NC
Amherst County High School
June 1992 Honors Diploma Amherst, VA
REFERENCES
Mr. E.W. Martin
Indirect District Sales Manager of Alltel Telecommunications Locations- Central VA
Alltel Wireless
**.******@******.***
Mr. Mark Davis
Business to Business Account Executive for NTELOS
NTELOS Wireless
*******@******.***
Mr. J. Scott Kersey
Shift Supervisor - AZDEL
AZDEL Corporation - Forest, VA
********@***.***
Ms. Ellen Turner
Real Estate Closing Officer
Main Street Settlements - Amherst, VA
*********@***.***
Sammy S. Duff
938 Refuge Way
Murrells Inlet, SC 29576
********@*****.***
Dear Hiring Manager:
This letter is to express my interest in the open position you have. This opportunity presented is very appealing, and I believe that my experience and education will make me a competitive candidate for this position.
The key strengths that I possess for success in this position include, but are not limited to, the following:
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• I am a self-starter.
• Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience.
I hope that you'll find my experience and background intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your customers as a member of your team.
I can be reached anytime via my cell phone, 434-***-****. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Sammy S. Duff
Contact this candidate