Customer Service Representative

Tiffany Lawrence

**** *. **** **** **. Cedar Park, TX 78613 512-***-**** ************@*****.***

Objective My goal is to obtain a job that is related to my field of study, allow me to utilize my strengths, further my education and to be a major contributor to the goals and objectives of the firm.

Experience

2009-2011 Field Asset Services

Utilities Specialist

Accounts payable

Research payment histories for major banks to restore utilities on foreclosed properties.

2006 - 2009 Austin Community College, Austin, TX

Administrative Assistant/Financial Aid Work-study

Handle Telephone Inquiries

Distribute financial aid applications to students

Complete appeal research and prepare appropriate response letters

Perform various administrative duties

2000 - 2005 Affiliated Computer Services, Austin, TX

Customer Care Senior Associate

Maintained all duties of Customer Service Representative II

Facilitated Team Meetings

Acted as Supervisor when one was not present

Customer Service Representative II

Performed application data entry with error rate of less than 2%

Handled management assigned projects within expected deadlines

Assisted staff with referral calls when they could not handle an inquiry

Performed multiple tasks to achieve the departmental and company goals

Demonstrated excellent communication skills

Required minimal supervision to complete daily workflow

Education Austin Community College, Austin, TX

2005-2009

Associates in Criminal Justice – Law Enforcement May 2009

Technical Skills Microsoft Office: Word, Excel, Outlook, PowerPoint, and Datatel

References References are available on request.

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