Engineer Sales

JORGE ARBULU

*** ***** ****** **** *** ***

Hallandale , Florida 33009

Cell: 786-***-****

Email: *******@*****.***

Objective :

Seeking a pre-post sales engineer utilizing my educational and work experience in telecommunication, networks , systems, administration , sales , customer support , IT advisor and troubleshooting skills to improve the ROI in your organization.

Skills Summary:

• Helping sales executives by making technical presentations, answering technical questions and managing customer trial through r-mail, phone and on-site visits.

• Offered post and pre sales technical support for current and new customers.

• Performing customer product demonstrations and supporting targeted sales opportunities.

• Assists and participates in developing RFI, RFP and RFQ responses.

• Selecting and training channel partners on how to sell and use the firm's products.

• Provided feedback on the releases of new products.

• Preparing report of product quality control, issues and deficiencies.

• Creating proof of concept and prototyping solutions using the firm's software / hardware platform.

• Providing tradeshow support.

• Excellent attendance and punctuality, acute attention to detail self management, dependable, reliable, proficient at organizing and prioritizing tasks , multi-task and strong project management skills , excellent active listening , problem solver , team worker , goal and detail oriented, creative, self-direction, leadership and problem solving skills. Ability to prioritize and work proactively. Strong communication and documentation skills.

• Rapidly learn procedures and methods, excellent customer services. Trilingual (English, Spanish and Portuguese).

• Knowledge in UNIX, Linux , LAMP (CentOS, Red Hat, Solaris, BSD, and SCO), Windows 200X, MS Exchange, routers, switches Cisco, modems, encryption, surveillance systems, security databases and telecommunication equipments. EDI (St. Paul MN software training) Wireless networks deployment, VoIP PBX, AS/400 and Novell knowledge. MCSE.

• Experienced supporting production, test and development environments. Multiple server platforms, maintenance and upgrade of business-critical, high-availability servers, switches – routers Cisco, MPLS and VLAN, DMZ , UNIX- and Windows-based environments, MS SQL Server, performance tuning, system monitoring and load balancing. Expertised with network operations (LAN, WAN) Global NOC, backups, disaster data recovery and off site media storage. Experienced supporting 7x24 production environments and providing on-call and weekend support, VSAT , RF and also pioneer in the Internet implementation in Peru with a huge impact in the information flow.

Work Experience:

Nettalk Miami , Fl

NOC Administrator March 2009 - Current

Administration and support our network infrastructure, servers , routers , security under open source environment (linux all flavors ), support and all the activities related to a VoIP telecom development based on a LAMP (Linux, Apache, MySQL and PHP) and Internet Networks ( PBXs, E-mail servers, firewalls , databases equipment, VoIP servers , virtualization, monitoring system, security ,etc. ) and support as Tier 2-3 for the technical support team and customer service. Development and/or implementation of networks and application to build and launch in our platform to support Residential VoIP Services and network deployment architecture

Externet Networks Miami, FL

On Call Network Engineer Dec 2008 - Current

( American Express International , Standard Chartered Bank , Telefonica International Wholesale Services, PAETEC Communications etc..)

On call network engineer working mainly with Cisco devices , having in charge new settings and configuration according the requirements.

Pomeroy IT Solutions Miami,FL

Freelance Network Engineer Set 2008 – Dec 2008

( Schneider Electric ( Hughes ) )

Fasttrain Miami, Fl

Technical Instructor (part – time) Oct 2008 - Nov 2008

Training IT technologies to the new students in the campus .

MarketWire Miami, Fl

IT Coordinator Set 2007 – Oct 2008

Responsible for IT assets in the company , budget, and any other needs at project inception, and managing them throughout the life of each project .Managing IT resources ( servers, systems, software, communication at office and remotely ( NAP of Americas ))

Responsible to ensure personally each technical solution is developed and tested to the satisfaction of the business requirements, within budget and timeline objectives Network administration, IT operations , security. Administering Windows 2000/2003, Multidomain farm VPN , DAS , NAS , Access point , Exchange 2003 administration , and SQL Server 2000, SUSE Linux, environment local to corporate ( Latam, Asia ) and co-location facilities, IIS, Backup Infrastructure (Exec Veritas) , Firewall SonicWall , support for users locally and remotely, boost web traffic, networks onsite and using phone / e-mail, coordination with products / services providers and with our HQ’s current and new projects .

Technically spoken

CN Financial Group Orlando, Fl

Architect/Network Engineer Jul 2006 – Jul 2007

• IT advisor / Architect

(Network LAN / WAN , servers, security , systems, software, communication).Design & Support the network administration (set up accounts, security and communications system)

• Design, build infrastructure IT and communication platform software (databases, applications).web e-mail networks, LAN, WAN, UNIX,Linux,Windows 2000, 2003, XP, wireless network, technical support.

Network layout documentation.

Mercury Data Systems / AT&T Global Network Tampa, FL Network Engineer Jun. 2005 – Jul. 2006

• Network Engineer (AT&T's Enhanced Virtual Private Networking (EVPN) at AT&T's Global Client Support Ceers (GCSC) Global Enterprise Management Systems. Coordinating with PTTs, globally, vendor management, ensured SLA commitment. Worked in multi-platform-operating environments and adapted to frequent changes. Comprehended, analyzed and researched problems in the network of complex nature, made judgment decisions and recommendations to their solution.

• Advised help desk with end-user guidance, network troubleshooting, experience in Remedy ticketing system, diverse Cisco software and hardware .

Mission Critical Solutions Tampa, FL

Installer / IT operator Jul. 2004 – May 2005

• Security , CCTV , biometric equipment , card reader (IPS devices) CAT5 , CAT 6 copper and fiber optic (multi - mono mode) cabling.

• IT consultant, systems networks, infrastructure and installations.

• Use extensive testing devices, computer hardware, software & peripherals, fiber optic , data voice cabling. knowledge of RF / Spread Spectrum, antennas, installation and programming. Installation of grid, fiber /cable racks and frame racks by using cable prints, ran all cable from equipment (MDF, routers).

MRC Inc Orlando, FL

Systems consultant Feb. 2004 – Jun. 2004

• Design & administration network administrator, resource planning,, help desk / end user guidance. application development and. database administrator .

Different top companies private and government areas Andean region

1991 – May 2004

IT executive (Chief of Corporate Accounts ), System engineer, Internet pioneer

• Provided sound and cost effective systems and methods to save and improve efforts in business process.Developed web sites projects for customers.Responsible for networks / Intranet / Extranets developments.Developed projects data wireless (Nokia, Kyocera, and Samsung) solutions. Supervisor development engineers team. Executed bid proposal and customer presentations. Reported project specific financial tracking results.

• (AT&T Easylink, technical support , pre-sales and, sales , (Peru, Bolivia and Ecuador) NOC, engineer lead in charge of VAR AT&T ((former AT&T Global Clearinghouse (VoIP), Internet leased and dial up services (former MIS Worldnet AT&T)) later managed accounts and network in region (Peru, Bolivia and Ecuador) E-Commerce & EDI Projects ( Customs, Retail ) , telecommunication project setup. software, phone systems and communications, networking, security, encryption troubleshooting and administration. Worked with many top-dollar corporate accounts

Technologies -

MS all applications , Telephony, DS1 / DS3 / PBX , Cisco Works, IP Voice , HP Openview Cisco routers , Network security, configuration and troubleshooting. Cabling and rack experience (IDF / MDF) FDDI, CCTV , IP phone systems, VPNs.

Router Platforms: Cisco 2500, 2600, 2800, 3700, 3800, 7200, and 7500 Series. Cisco Switching Platforms: Cisco Catalyst 1900, 2900, 3560, 3750, 4000, 4500, 5500, 6500, and 8500 Series, wireless, VoIP, ATM / FR / VSAT, Modem programming.IP Sec, PKI, SSL, WPA, TACACS, RADIUS, VLAN’s, Ethernet and physical cabling, Veritas Backup , Windows 2003, Sql Server 2000, Exchange 2003, XP, Linux , Unix, 802.11 a/b/g/n, Wireshark,, Nmap, Zabbix ,etc.

Education:

Universidad Nacional Mayor de San Marcos, Lima, Peru

Bachelor of Computer Science 1996

Masters in Business Administration (MBA) 1999

Management Information Systems (MIS) (Fast Train ) 2008

Working towards certifications .( A+, Security +, Network +, MCSE, MCSA, CCNA , CWNP).

Contact this candidate