Customer Service Representative

To whom it may concern:

I have been in the Brokerage/Commodity field for many years. Most of my work experience

was concentrated in the Futures Operations/Back Office Departments.

As per my attached Resume one of my various duties included extensive administrative task.

In addition to being a Customer Service Representative, being cross-trained enabled me to

fulfill multiple tasks.

Being employed in the commodity industry for a substantial period of time, it was mandatory

to be a detailed orientated person as well as one who could work with proficiency under

allotted time schedule.

It is my integrity and professional work ethics that are the core of my character. It is also my

commitment and desire to approach any assignment with enthusiasm and dedication.

I feel confident that my professional background and work ethics would contribute to your

Staff and would appreciate the opportunity for an interview.

Any consideration extended me with regard to a future position will be greatly appreciated.

Respectfully submitted,

Gail Kooistra

Phone: 773-***-****

E-Mail gailk55@ aol.com

GAIL KOOISTRA

10952 Avenue E

Chicago, Illinois 60617

Home Phone: 773-***-****

EDUCATION: Eastern Illinois University

Charleston, Illinois

Major: Political Science B.A.

Calumet College of St. Joseph

Whiting, Indiana

Major: Information Systems B.S.

PROFESSIONAL EXPERIENCE:

November, 2006 to Alaron Trading Corporation

July, 2008 Chicago, Illinois 60607

JOB TITLE: Client Services Liaison

DUTIES:

- Major customer contact and source for money transactions

out of client’s account.

- Responsible for resolving discrepancies for customers quickly and effectively.

- Reply to customer issues and requests via e-mail.

- Initiate opening of new accounts for customers.

November, 2003 to

December, 2004 Morgan Stanley

Chicago, Illinois

JOB TITLE: Clerical- Futures Operation/Back-Office Liaison

DUTIES:

- Customer account corrections of trades and account

breakdowns;

- Allocations of Give-up trades to various firms via CME Gus system;

- Process Average Pricing System of trades;

- Knowledge of ECBOT trading system;

- Knowledge of CME Clearing 21 System;

July, 1996 to

January, 2002 Man Financial Group

Chicago, Illinois

JOB TITLE: Customer Service Representative/Futures Operations

DUTIES:

- Responsible for resolving daily trade discrepancies on customer

- equity statements;

- Major customer contact and source for all trade problems;

- Process customer cash adjustments;

- Globex and CBOT liaison;

- Knowledge of CME and CBOT delivery procedures;

- Process CME and CBOT delivery procedures;

- Execute account transfers along with money and

trades coming into and leaving firm;

JOB TITLE: Phone Clerk/Customer Service Liaison

June, 1994 Index/Jack Carl

to July,1996 Chicago, Illinois

DUTIES:

- Placing of Client’s commodity trading orders to

various global commodity exchanges electronically,

- Monitor accounts for cash deficiency to avoid margin calls.

JOB TITLE: Phone Clerk/Customer Service Liaison

February,1990 Lind Waldock & Company

to September, 1992 Chicago, Illinois

DUTIES:

- Placing of Client’s commodity trading orders to various global commodity exchanges electronically.

- Monitor accounts for cash deficiency to avoid margin calls

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