MS Windows, Linux, Novell NetWare, HelpDesk

Vlad Gurevic *****@*******.*** 330-***-****

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Customer-focused IT professional, experienced systems technician, software and hardware support specialist. Offering advanced skills and record of consistent, high-quality performance in Computer Systems/ Network Installation, Configuration, Upgrade, Migration, and Problem Resolution Activities.

CORE COMPETENCIES:

 Client Needs Fulfillment

 Windows & Linux Platforms

 Network Connectivity Issues

 Systems & Network Upgrades

 Systems Integration/Migration

 User Training & Support

 Disaster Protection / Recovery Planning

 Problem Identification / Analysis

 Application Administration

 Testing & Troubleshooting

SOFTWARE:

MS Windows Vista, XP, 2003, 2000, NT, Microsoft Office 2003 / XP Pro, Norton, McAfee Antivirus, Ghost, Partition Magic, Remote Desktop, PC Anywhere, VNC, MS Virtual PC

HARDWARE:

IBM, Dell, HP Hardware, Ethernet & Wireless Protocols, Motherboards, Video & Sound Cards, Monitors, CD / DVD Burners, Memory Modules, IDE, SATA, SCSI Hard Drives & other devices, SCSI Controllers, Tape Backup Drives, Scanners, Faxes, Printers

KNOWLEDGE:

TCP/IP Transport, Routing, DHCP, DNS, Terminal Server, Active Directory Administration, Red Hat, Linux, Sendmail, POP3, IMAP, VPN, MS Virtualization

PROFESSIONAL EXPERIENCE:

IT Specialist (Jan 2007 – 2009) Get Auto – Akron, OH

Maintained wide range of platforms and environments identified and resolved critical computer systems and network issues. Developed a plan, and performed migration from Windows 98/NT4 to Windows XP/ 2003. Installed Simply Accounting, Maximizer, Streets & Trips and other applications on the server

 Setup & configured Domain Controller, Active Directory, DNS, User Accounts

 Setup and managed printing services on Windows and Linux servers

 Setup MS SQL 2005 server, writing and testing T-sql batch files

 Setup Linux server, configured Send mail and other Linux services

 Setup and configured PTPP VPN server, setup VPN links as required

 Setup new users with Email and network accounts

Support Technician (May 2001 – Jan 2007) Peripheral Solutions – Mississauga, ON

IT Specialist with strong help-desk background; able to resolve complex technical issues. Responded to inquiries and requests for assistance, answered phone calls, assisted end-users in person and remotely, troubleshooting and resolving problems, providing resolution or advice. Setup Autodesk Inventor, AutoCAD workstations

 Provided technical support by phone, Email and in-person

 Assigned/Closed helpdesk database tickets as required

 Resolved hardware, software, networking and other issues

 Built new computers from parts, installed operating system

 Added new workstations, new users into Active Directory

 Re-organized and relocated network equipment in the data center

Administered PBX Toshiba Strata, extended voice menu, assisted end-users with voicemail password resets, and variety of other issues.

Electronics Technician Centrex Communication Systems – Brampton, ON

• Adjusted and aligned RF equipment to specification

• Performed burn-in test of radio frequency amplifiers

• Performed assembly and soldering of circuit boards

• Performed QC quality inspection of RF amplifiers

Gomselmash Factory - Gomel, Belarus

CNC metal working machines and equipment service technician

Responsible for diagnosis, problem resolution and maintenance of CNC metal working equipment

• Performed diagnostics to board or assembly level

• Adjusted, configured and eliminated causes of malfunction

• Assembled, installed and primed CNC metal working machines

• Performed warranty / post warranty services

TRAINING AND CERTIFICATIONS:

Red Hat Linux Ryerson University

CISCO CCNA Certification

Microsoft MCSE Certification

EDUCATION:

Mechanical Technician 3 year Diploma Program Gomel College

Industrial Electrician 3 year Diploma Program Vocational

High School Diploma

REFERENCES: Upon request

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