Customer Service High School

JOHN M. CRONIN

OPERATIONS SUMMARY

Inventory Control, Cycle Counts, Fifo, Logistics, Shipping/Receiving and Material Handling professional with over 20 years of progressive experience. Proven expertise in quality customer service, cost containment, overall warehouse operations and leadership.

PROFESSIONAL EXPERIENCE

Koch Membrane Systems May 2008-Present

Warehouse Lead Person

Lead, manage, organize and assign warehouse daily activities.

Assist and mentor training for warehouse staff.

Supervise 7 staff members.

Supply and maintain a clean safe working environment.

Obtain, process and complete all domestic and international freight quotes on a daily basis.

Measure and post daily work activities.

Manage cycle count program which includes entering data and the reconciliation process.

Assist in running year end physical inventory count and reconciliation.

Safely operate all material handling equipment.

Perform daily safety equipment inspections on fork trucks and power pallet jacks.

Hold weekly communication meetings.

Pick, pack, ship, receive and put away material as required including all data entry functions.

Load and unload trucks making pick up's and deliveries

Prepare both domestic and international orders for shipment including preparing all proper paperwork.

Prepare hazardous material for shipment including creating and signing all proper documents.

Move hazardous material totes to various area within the facility.

Manage and maintain inventory levels at three different buildings at the facility.

Manage inventory at a third party logistics warehouse.

Drive the company box truck through out the facility making deliveries and pick up's as well as making some local pick up’s and deliveries.

Place orders for office and shipping materials as needed.

Replenish shop floor with raw materials.

Liaison with Freight Forwarders on shipments going air and ocean.

Perform other duties as required.

Cantata Technology September 2006-May 2008

Shipping Coordinator

Responsible for the accurate selection and preparation of orders using Oracle software.

Resolve any ordering or shipping issues with appropriate staff and/or customer.

Responsible to accurately prepare domestic and international shipping documents.

Accurately maintain all shipping related documents.

Order and maintain inventory of shipping supplies.

Responsible to manage backorder reports.

Interact with all levels of management via written and verbal communication.

Responsible for stocking and updating of finished goods received from the Production Department.

Responsible to resolve any discrepancies in the finished products inventory.

Assists with the receiving of goods as needed.

Perform daily cycle counts.

Replenish inventory to Belgium and Japan warehouses.

Team Lead for physical year end inventory in stock room.

KODAK (Formerly Scitex/Creo) Billerica, MA 1997 - 2006

Senior Material Specialist/Supervisor

Conducted semi-annual physical inventories including staff supervision, running freezes and working closely with auditors and internal Finance Department to reconcile inventory discrepancies.

Follow-up all shipping and receiving activities to ensure receipt of shipments, including heavyweight shipments between Creo/Scitex and various carriers.

Prepared commercial invoices for International shipments.

Processed customer returns in a timely manner to ensure proper credit to the customer. Create Return Material Authorizations from customers.

Purchased and order warehouse supplies, and maintain all supply inventory records.

Consistently maintained inventory accuracy at 98% to 99%.

Ensured outbound shipment quality through daily interaction with customers and the Response Center.

Processed repair orders to outside vendors. Reconcile repair discrepancies between Creo/Scitex Israel and Canada, handling and updating inventory. Maintain accuracy and integrity of the repair center inventory.

Maintained PIN numbers for Engineering Department use of UPS/SCS for authorized parts ordering.

Served as liaison between UPS/SCS and Creo/Scitex. Conduct daily reconciliations.

Replenished satellite warehouses based on target stock levels established through service planning. Pick up and delivery of materials to satellite facilities and local customers as needed.

Created, packed and shipped defective inter-company purchase orders.

Compiled inventory data in Oracle. Conduct manual quarterly inventory.

Established inventory procedures, timetables and coordinated all physical counting efforts.

Served on Oracle Project Team to upgrade automated system.

Contributed to moving all inventory from an in-house system to a third-party controlled operation.

Parts Dispatcher (1996)

Served as initial call center contact for customers and Engineers with service issues and spare part needs.

Dispatched calls to correct divisions, applying knowledge of all current products.

Placed customer and Engineering Dept. orders and entered appropriate data.

Material Handler (1991 – 1996)

Picked, packed and shipped orders to customers and regional offices. Loaded and unloaded trucks.

Examined all incoming and outgoing shipments for damage goods and shortage

Verified and maintained records of incoming and outgoing parcels, and provided evidence of deliveries of shipments to customers and associates.

EDUCATION & TRAINING

Visibility, Sap, Oracle (Open Up Time), HP, Unz and Co., MS Word, Excel, Mail and Internet

MS Office seminar and multiple seminars on Inventory Control and Warehouse Operations

Fork truck and electric power jack certified

Export Regulations Compliance & Update Sept. 2010

Hazmat certified

Dot medical card

Melrose High School, Melrose, MA

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