Customer Service Excellence

PHONE 678-***-**** • E-MAIL *******.******@*****.***

CRYSTAL HARDER

QUALIFICATION HIGHLIGHTS

Thrive in both independent and collaborative work environments

Excellent and effective oral/written communication skills with customers, co-workers and employees

Knowledge of Microsoft Office Suite

ServSafe, TiPS and CPR certified

EXPERIENCE

2008-Present Indian Hills Country Club, Futren Corp. Marietta, GA

Service Director

Upgraded and implemented training programs and materials for front of house staff and managers

Influenced and executed new and existing company policies and procedures

Weekly departmental product and supply purchasing

Coded invoices for department purchases

Created Excel spreadsheets for tracking labor, P&L, promotional signage

Screened, hired, trained and conducted reviews for managers

2006-2008 Indian Hills Country Club, Futren Corp. Marietta, GA

Service Manager

Screened, hired, trained, scheduled and conducted annual reviews for a staff of 20

Managed all liquor, beer and wine sales and inventory control

Supervised, delegated assignments, monitored and reviewed work of staff

2003-2006 Shout Restaurant Atlanta, GA

Trainer/Server

Trained new employees; demonstrated skills accommodating private parties sponsored by Fortune 500 companies and celebrities

EDUCATION

2000-2003 University of West Georgia Carrollton, GA

Studied Business with emphasis of the Japanese language

1997-2000 North Cobb High School Kennesaw, GA

Studied Japanese, graduated with 3.2, honors in Thespian Society

AWARDS AND ACCOMPLISHMENTS

Leadership Award, Eagle Award, Key Employee of Rotary Club of East Cobb, Japan Bowl 2000 2nd Place Winner, Hope Scholarship recipient member of Japan America Society of Georgia

INTERESTS AND ACTIVITIES

Cooking, speaking and studying Japanese, reading, acting

REFERENCES AND PREVIOUS PERFORMANCE REVIEWS

AVAILABLE UPON REQUEST

Contact this candidate