customer service/accts receivable

Samantha Schwartz

**** ***** ***** **** **** Ashtabula, Oh 44004 440-***-****

PROFILE

Administrative support professional with strong organizational and interpersonal skills. Responsible, ethical, and committed to superior service. Detail-oriented with the ability to multi-task effectively.

PRIOR EMPLOYMENT

Myers Industries-Myers Lawn & Garden April, 2010-October, 2011

Middlefield, Oh 44062

• Process customer orders and changes to existing orders

• Audit sales orders entered

• Research complaints (examples: shortages, overages, incorrect quantity or color)

• Process credit / debit

• Process sample and catalog requests

• Coordinate information with Scheduling and Load Planning areas and communicate customer priorities

• Research and process Return Authorizations

• Review Open Order reports for each customer / proactively provide order status updates

• Request product item numbers, new Ship To locations

• Send BOL / delivery information to our customer via fax / scan

Fred’s Appliance July 2007 - January 2009

Madison, Oh 44057

• Accounts receivable, billing, and collections

• Technician dispatch

• Claims management

• Operated switchboard telephone system

Avery Dennison FRNA 2002 - 2007

• Managed customer accounts for Canada and Eastern U.S.

• Placed customer orders, tracked shipment, and managed inventory

• Researched claim data and completed analysis reports for continuous improvement

• Trained and mentored California CS team

USA Management 2001 - 2002

• Operated switchboard telephone system

• Supervised and dispatched maintenance orders

• Purchase order data entry

• Assistance with accounts payable and receivable

Red Hawk Grill 1997 - 1999

• Ensured customer dining satisfaction

State Farm Insurance 1992 - 1994

• Payment processing

• Documentation of residential damage

• Intake of damage claims

Key Bank (Formerly Society Bank) 1991 - 1992

● Process credits, deposits, and withdrawals for customers

● Posted payments

● Participated in educating and selling customers new products

*References will be promptly furnished upon request

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