Software Manager
Resume:
Tom Dachel
Apple Valley, Minnesota, 55124
iwdq2h@r.postjobfree.com
Professional Summary
IT Support professional with excellent communication and interpersonal skills
that possesses a strong analytical ability. This results in an excellent problem
solver with quick, accurate solutions. Very detail orientated and a quick learner
with the ability to work effectively with technical staff, management, customers
and vendors at all levels, motivated to be a strong and active team player.
Computer Experience
Operating Systems: Windows (7, Vista, XP, 2000, NT 4.0, 98, 95, 3.1), MS DOS, Novell
Netware (4.x, 5.x, 6.x), Unix, COS, UNICOS, MVS/XA, MVS/ESA, Mac OS 9.2, 10.X
Sperry/Unisys OS1100, VM, VMS.
Applications: Microsoft Office (2007, 2003, 2002, 2000, 97, 95), MS Internet Explorer, Putty, SSH
MS Project, MS Visio, Tivoli Remote Control, Tivoli Desktop, Tivoli Service Desk,
Rational Enterprise Suite, Rational ClearCase, Lotus Notes, Netscape, Firefox, AOL, SAP,
Message Manager, Rumba, Quark, Adobe Acrobat, Lightwave, Oracle 9.X, Ghost,
SolidWorks 2007, Autodesk Studio tools 2008, Adobe Creative Suite (CS2 CS3), Remote
Buddy, CampusVue, Remedy and Altiris.
Languages: Visual Basic, Java, C, COBOL, RPGII
Hardware and Network Protocols: Installation of Hardware and Software for Dell,
Compaq/HP, IBM Laptops, Desktops and Laser Printers, System 390 Mainframe, Toshiba MFD
and Laser Printers, Blackberry, Epson 9800, Canon Cl 21, Wacom Cintiq, Cisco Routers and
Switches, TCP/IP, DNS, NAT, DHCP, SMTP, FTP, VPN, SNMP, Ethernet/LAN and Telnet
Everest Institute – Eagan, MN 10/2008 – 05/2011
Network Administrator
Provide technical support for campus IT infrastructure including, but not limited to: personal
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computers (PC and Mac), printers, servers, network and telecom technologies.
Support local area network technologies, wireless, switches and routers.
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Troubleshooting and resolving hardware and software problems for personal computers, and
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peripheral equipment.
Personally Responsible for implementing and updating dual booting Macbook computers with
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Windows XP for student and staff use.
Troubleshooting and resolving all hardware/software issues dealing with personal computers,
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peripherals and the network
Installing, diagnosing and upgrading all PC and Mac hardware, software and peripherals
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Administer and troubleshoot network and infrastructure issues related to the network.
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Technical liaison between campus administration and corporate IT teams.
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Train users on software and hardware that is used at the campus.
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Created all graphics for presentations for Career Services as well as the upcoming campus web
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site.
Created all troubleshooting and procedural documentation
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Personally responsible for selection, deployment and upgrading of Remote Buddy software for
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Macbooks which increased instructors’ ability to reach maximum number of students with
presentations
Target – Minneapolis, MN 03/2007 01/2008
Desktop Support Analyst
Liaison between designers and Systems engineers
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Tested and configured software for use in a 5,000+ unit desktop environment (Mac and PC).
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Responsible for testing and evaluating graphics applications for designers. I had influence as to
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whether or not the application was to be purchased..
Provided desktop support (Tier II and III) for the completion of Help Desk calls involving software,
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hardware and peripheral installations and troubleshooting.
Deployed hardware and software performance upgrades for corporate enterprise.
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Personally responsible for testing and deployment of Wacom Cintiq 21 UX and Dell 3007WFP HC
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monitors.
Blue Cross Blue Shield of Minnesota Eagan, MN 12/1997 02/2007
Workstation Analyst
Tested and configured software for use in a 4,200+ unit desktop environment.
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Created all graphics for first Helpdesk website
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Created all departmental forms and graphics
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Responsible for resolving all calls escalated by Desktop Support.
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Provided desktop support (Tier II and III) for the completion of Help Desk calls involving software
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installation and troubleshooting.
Developed and maintained installation and troubleshooting documentation for corporate
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distribution (Macintosh and PC).
Deployed hardware and software performance upgrades for corporate enterprise.
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Solely responsible for all Macintosh systems and configurations campus wide.
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Part of 2 man team that successfully migrated all Macintosh users from OS 9.2 to OS 10.X
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Ecolab St. Paul, MN 03/1995 09/1997
Senior Computer Operator/Helpdesk
Assisted in Training new employees
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Created and maintained procedural documentation for departmental use.
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Ran nightly mainframe production and backup jobs
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Troubleshot aborted jobs
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Designed first website graphics for department
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Federal Reserve Bank Minneapolis, MN 05/1989 02/1995
Senior Computer Operator
Resolved 2nd and 3rd level Help Desk calls
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Designed Omegamon displays to be used by all Operators
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Ran all nightly production and backup jobs
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Assisted in training of new operators
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Developed Operation and support documentation.
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Created troubleshooting and procedural documentation
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Created graphics for documentation to be sent to Board of Governors
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EDUCATION
Minnesota School of Business – Minneapolis, MN
• Business Management
• Computer Programming and Operations
University of Minnesota, Minneapolis, MN
• Studied Business Management and Psychology
CERTIFICATIONS
A+
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