Customer Service Quality Control

LESLIE WILSON

********@*****.***

*** ****** ****** ***** ********* 3 •Saint Paul, Minnesota 55104• 612-***-****

EDUCATION

University of Minnesota Duluth

Bachelor of Science - May 2006

Major: Biology Minor: Chemistry

RELATED EXPERIENCE

Lab Technician St. Paul, MN

Cryogenic Laboratories August 2006-May 2010

•GMP, GDP and GLP trained

•FDA, CLIA and AATB regulated

•REES monitoring system experienced

•Process Specimens

•Ship Specimens

•Marketing/Donor Solicitation

•Perform Phlebotomy

•Handle Biohazard/Hazardous materials

•Comply to FDA and AATB regulations

•Maintain Storage Patient Blood Testing and Accounts

•Facilitate Embryo Transfers

•Data Entry

•Perform Customer Service Tasks

•Provide and Explain Patient Results

•Inventory of Specimens in Storage

•Maintain Supply Inventory

•Perform Quality Control Testing

•Winner of Employee of the Month

•Nominated for and employee of the year

Student Employee Duluth, MN

University of Minnesota Duluth-

Office of Financial Aid and Registrar September 2004- May 2006

•Preparation of Commencement Ceremonies

•Assist in Degree Posting

•Print and Distribute APAS Reports

•Assist in Financial Aid Distribution

•Mass Mailings

•Filing

•Nominated for Student Employee of the Year

Horsemanship Director promoted from Horsemanship Instructor

Rice Lake, WI

Tomahawk Scout Reservation June-August 2004, 2005

•Cared for Well Being of Fifteen Horses

•Administered Veterinary Care

•Taught Horsemanship Merit Badge

•Lead Trail Rides

•Facilitated an Overnight Campout with Horses

•Enriched Experience of Scouts through Various Camp Activities

Stable Hand Duluth, MN

Trails End Stables October 2002-June 2003

•Cleaned Stalls

•Cleaned and Filled Water Buckets

•Turned Horses In and Out

•Assisted sleigh rides and hay rides

Apprentice Dog Groomer Duluth, MN

Amity Valley Kennels September 2001-December 2001

•Cleaned Kennels

•Turned Dogs In and Out

•Administered Medications and Treated Skin Ailments

•Bathed and Dried Dogs for Customers and Competitions

Primary Research Assistant St. Paul, MN

University of Minnesota September 2000-June 2001

•Worked One-on-One With Veterinarians at Univeristy of Minnesota Large Animal Hospital

•Participated on Herd Visits to Assess Nutritional Dietary Needs

•Participated in Senior Lab Practicum

•Participated in Diagnosis and Treatment of Patients

•Observed Surgeries

•Collected Samples for Data Analysis

•Ran Statistical Analysis of Data Collected

•Wrote research paper for publication

PUBLICATIONS

First Assistant Author- Evaluation of Azotest strip as recommended of the estimation of milk urea nitrogen concentrations in individual cow, milk line, and bulk tank samples. The Bovine Practitioner, 37, 36-42.

RELATED COURSEWORK

•Cellular Biology •Organic Chemistry

•Genetics •Quantitative Analysis

•Animal Diversity •General Ecology

•Mammalogy •General Psychology

•Human Nutrition •Introduction to Veterinary Medicine

•Evolution •Ecological Genetics

•Animal Behavior •Frontiers in Cell Biology

•Global Ecology •Physics

APPARATUS, PROGRAMS AND TECHNIQUES

•Basic Chemistry •Statistics

•Spectrometry •Microsoft Word

•Titration •Microsoft Excel

•Western Blot •Microsoft PowerPoint

•Chromatography •ANOVA

•Field Studies •JUMPN

RELATED ACTIVITIES

UMD Pre-Vet Club - Member 2001-2006

PAWs (People for Animal Welfare) - Founder and Co-President 2000-2001

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