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Customer Service Sql Server

Location:
United States
Posted:
May 23, 2012

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Resume:

Shruti .D. Talati

*** ****** **** *****, *********** NJ 07081

Phone: 201-***-****

Email: iwa8uq@r.postjobfree.com

OBJECTIVE: A computer related position within a company or organization, where my strong technical and organizational skills in conjunction with excellent personality and good team player ability can be capitalized.

EDUCATION:

New Jersey City University, Jersey City, NJ

Bachelor of Science in Computer Science, May 2008

2001 – 2003 Naranlala College of Computer Sciences

South Gujarat University, Gujarat State, India

Bachelor of Science in Computer Science and Applications, April 2004

PROJECTS: Upgraded a Call Tracking System using Visual Basic and ASP as front end and Oracle as backend.

CERTIFICATIONS: InfoTech Institute, Gujarat, India

Successfully completed certification training in Microsoft Word, Excel, Access, and PowerPoint, May 2000

COMPUTERS: Operating Systems: Windows XP Professional, Vista, Windows 7

Database: SQL Server 2005, 2008 ,SSRS (SQL Server Reporting Service)

Programming: Visual Basic, Visual Basic.Net

Internet: Html, Active Server Pages

Microsoft Office: Word, Excel, Access, PowerPoint

EXPERIENCE:

2009- Present One World Inc.

Data Analyst/IT Coordinator

• Successfully gathered requirements for analysis, design and development purposes from clients through in person, phone and email communication

• Developed in-depth analysis, templates and documents based on the gathered information from the clients.

• Successfully generated and modified the .NET 3.0 framework script which was implemented by web developers to create a application during medical convention

• Developed various complex SQL Server 2005 reports by modifying and running the query through Management Studio

• Generated ad-hoc queries using T-SQL to provide appropriate records needed by the department

• Made necessary changes in the SQL stored procedures as per the requirements in SQL Server 2005.

• Implemented sensitive barcode information into the database using internal application

• Effectively generated medical convention information for clients using Sales force application.

• Successfully did Quality Assurance on Internal Application using SQL Server 2005.

• Gathered knowledge of Medical terminologies and abbreviations widely used in pharmaceutical industry and conventions.

2008 – 2009 Automatic Data Processing Inc. (ADP)

Corporate Information Systems (CIS) Consultant

• Successfully gathered and documented the requirements from users, clients and content creators through telephonic conversation or written communication to develop content based websites and applications

• Supported and Maintained the content and the design on the portal for the ADP intranet sites which is visited by more than fifty thousand associates on daily basis using classic ASP and JavaScript technology

• Successfully supported applications and websites as per the requests from users and department personnel’s

• Troubleshoot web applications in classic ASP which pulled the data from the database

• Employed IBM Lotus Notes Database and Domino designer to create content based WebPages.

• Successfully designed the UI and developed new web pages as per ADP standards using HTML and CSS according to the requests from users.

• Created new tables, altered tables, modified and troubleshoot stored procedures, views, functions, constraints, modified privileges using SQL Server 2000

• Succeeded in putting forth the ideas in ongoing meetings through interaction with users and executive managers regarding making the portal look fresh and up to date

• Modified images in Adobe Photoshop according to the requirements before associating with the web pages

• Monitoring and granting appropriate permissions to international associates for accessing the secured sites of the portal.

2008 Computer Science department, New Jersey City University, NJ

Computer Science Internship/Co-op

• Completed a project of building a website using Dream Weaver Software as

a front-end

• Implemented SQL Server as a back-end associating with the Dream Weaver

• Developed different presentations in Microsoft PowerPoint

• Taught Dream Weaver to Students with mental disability in A. Harry Moore

School

2007-2008 New Jersey City University, NJ

Computer Science Dept. Student Assistant

• Maintained records of students in Physical Databases and files

• Maintained students database in Microsoft Excel

• Generated various reports in Microsoft Word

• Developed different presentations in Microsoft PowerPoint

• Performed customer service responsibilities by answering phone calls

• Maintained contacts with different departments regarding drop-off and

pickup

• Organized copies of teaching materials as per the classes

2006-2007 New Jersey City University, NJ

Philosophy Department Student Assistant

• Successful data entries in Microsoft Excel

• Maintained records of students in Physical Databases and files

• Generated various reports in Microsoft Word

• Organized copies of teaching materials for professors

2004– 2005 Circle K, Tallahassee, Florida

Customer Service Representative.

• Communicated with Customers regarding on site orders.

• Data Entry in Excel, billing, Supplier contacts.

• Maintained Inventory of Store Items

• Generated various reports in Microsoft Word

LANGUAGES: Bilingual: Fluent in English and Hindi and Gujarati (Read, Speak and Write)

INTERESTS; Dancing (Received Masters Degree in Indian Classical Dance in India) reading, music, table tennis

SKILLS: Focused and self-disciplined, able to see an opportunity, define a goal, and develop a plan to achieve it.

REFERENCES: Available upon request.



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