Customer Service Manager

Jesus R. Garcia

*** *******’s Cove 805-***-****

Camarillo, California 93012 *************@*****.***

PROFILE

• Seasoned Transportation Manager with expert-level expertise in all aspects of Transportation Management, Brokerage, Transportation Logistics, Fleet Mgmt, and Management of Wholesale Distribution of Fresh Produce.

• Directs the efficient and cost-effective operation of industrial facility. Manages inbound activities related to the receipt and processing of goods, and inventory management. Oversees outbound activities related to inventory stock and shipping. Responsible for budgeting, customer service, facility and equipment operation. Administers overall inventory management, productivity, and accuracy.

• Operationally focused. Seeks and assumes responsibility. Meets challenges with a keen understanding of resource needs.

• Continually evaluates the processes in place to ensure that the most cost-effective solution is applied to each task. Eye always on the bottom line.

• Superlative communication skills, easily interacts with executives, regulatory agencies, clients, vendors, and staff.

• Sterling software skills in MS Office, AS400, PC Miler, RydeSmart and Keystone Systems.

EDUCATION

BIOLA UNIVERSITY, La Mirada, California

Bachelor of Science in Organizational Leadership.

Bachelor of Science degree in Organizational Leadership concentrating on the integrating of business, communications, psychology and ethics, with particular emphasis on management and leadership skills. This academic work prepared me as a graduate for diverse career options where holistic & proficient leadership qualities are essential.

OBJECTIVE

I am seeking a Management position to oversee daily process and operations of a department. I believe that people want to be magnificent. I would like to find a position to bring out the best in people, creating an environment where others feel safe and supported and ready to do the best job possible in accomplishing key goals. A position where trust will not be violated, with the potential to guide others to their fullest potential, and at all times available for support.

PROFESSIONAL EXPERIENCE

TOMRA PACIFIC, INC., Commerce, California May, 2010 – Present

Operations Manager

• Organize all activities & assign jobs accordingly for staff of forty Union Truck Drivers, twenty Plant Processors, two dispatchers and Office Support.

• Setup layout & space management; work organization chart; procedures such as SOP.

• Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system.

• Constantly plan out all warehouse resources and activities in relation to company objectives and set targets.

• Ensure that workplace’s health through maintenance and repair of machines and vehicles, while ensuring safety requirement are met and for the responsibility of security of the building, stock, equipment and company vehicles by the initiation of steps and processes for the distribution centers performance to meet performance indicators.

• Issue Inventory report, IN/OUT status report, billing report, consumption report, and manpower status report to Logistics Director.

• Follow up ER program against with actual activities.

• Implement cost reduction principle in all aspects of warehouse transactions and activities.

• Creation of daily work logs and transmission of same to corporate.

• Maintain housekeeping of warehouse and surrounding area, through improvement & development.

• Promote constant motivation among staff to strive for an efficient and effective warehouse administration, while also conferring with company management and business units concerning vehicle needs and issues.

• Effectively communicating, while establishing and maintaining progressive working relationships at all levels.

• Enhance subordinates’ well being, capability through training and giving opportunities for promotion, through development of staff by internal/on-job training.

• Scheduling of personnel based on client-supplied schedules.

MISSION PRODUCE, INC., Oxnard, California Jan, 2007 – December, 2009

Manager of Transportation

• Assisted in developing carrier relations and successfully negotiated annual contract rates for over 100 dedicated shipping lanes throughout the United States and Mexico.

• Fostered entire company based transportation thus ensuring DOT compliance.

• Bolstered in both selecting & implementing “Keystone Systems”, a software system dedicated to the transportation industry.

• Abetted in reducing more that $4M in annual freight costs.

• Oversaw all operational and business matters for the Transportation Department with annual revenues in excess of $36 million.

• Increased customer service levels to a record 98% by implementing new operating procedures and recruiting exceptional personnel in a highly-competitive marketplace.

• Orchestrated relentlessly to align and balance the logistics, traffic and distribution operations.

• Implemented transportation guidelines to increase profitability.

• Managed and oversaw schedule with carriers and tendered shipments.

• Evaluated shipments, consolidated loads and selected the most cost effective method of delivery.

• Monitored and performed analysis on performance trends of each carrier.

• Facilitated the continued development of all current and potential new carriers to meet customer requirements on service while meeting company objectives on pricing and performance.

• Continued to develop, update and maintain carrier base by shipping locations to meet customer service and vendor shipping requirements for all shipments.

• Negotiated and provided carrier cost/rates by city, state, zip code on a regular basis.

• Created a quote freight expense to the Sales department and any other applicable department for new or potential business.

• Proactively identify problems and swiftly implement the appropriate solution

• Communicated on a daily basis to the Sales and Operations department on any relevant issues and resolutions reached.

• Maintained knowledge of DOT and OSHA regulations to ensure compliance.

• Updated and maintain Transportation Management Systems.

• Prepared and generated reports (i.e., carrier cost analysis, freight expense, etc.)

• Audited and investigated all freight charges and file claims on overcharges. File claims on lost or damaged products. Update and maintain all files and records pertaining to shipment

• Managed and negotiated freight claims to a conclusion, insuring collection of lost revenue from carrier for the failure to protect product

• Performed other duties as assigned

FEDERAL EXPRESS. Scottsdale and Mesa, Arizona ,Oxnard, California. 1997 – 2007

Courier

• Organization and delivery of packages to and from businesses and residents.

• Daily interface with customers, tending to their business needs.

• Approaching potential customers, in hopes of bringing about future business with Federal Express.

• Completed Federal Express Aspire to Management program, which included leading in projects along side co-workers and management.

SPECIAL SKILL

• Strong understanding and working experience with DOT regulations

• Strong negotiation skills and experience with freight contracts

• Proficient computer skills

• Critical, time sensitive decision making that impacts contractual agreements

• Excellent customer service and phone skills

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