Sales Customer Service

Dean A. Carter

*** *. **** ******, *******, TX **008

Phone 713-***-**** Fax 713-***-**** *********@*****.***

OBJECTIVE

I am seeking an opportunity where I can be challenged to use my excellent managerial skills and showcase my passion for technology. My technical ability to come up with solutions quickly makes me an asset for the advancement of an organization. Being able to contribute at the individual or team level provides me with a great amount of job satisfaction.

QUALIFICATIONS SUMMARY

• Proven ability to drive projects through to successful completion

• Project management executive directing complex integration projects

• Strong general management and team building skills

• Development and delivery of training materials for technical and sales development

• Innovative in areas such as technology, product research, and development

• Managed Large accounts and end-user sales

• Strong technical knowledge and experience

• Architect of innovative design and solutions for commercial and residential projects

• New product launch

• Accredited and licensed

• Proven ability to manage a P&L and control project costs, scope, resources

PROFESSIONAL EXPERIENCE

Texas General Lines Agent Aflac – Houston, TX May 2009 – Present

• Creating business opportunities in the B2B supplemental benefits market.

• Identifying and cultivating business alliances in order to promote product sales.

• Excellent track-record of targeting, engaging, signing, and administering new accounts.

• Presentation skills required for group presentations regarding benefits programs.

• Sales and account servicing for small to medium business market.

• Strategic sales planning by targeting executive-level sales leads and creating tactical sales approach to generate appointments. Developed lead-specific sales approach and materials for effective client presentations resulting in high closing ratios of accounts and sales.

OEM Sales Manager Rose Electronics – Houston, TX November 1992 – May 2007

• Creating business opportunities in the OEM, distribution, reseller and end-user markets.

• Identifying and cultivating business alliances in order to promote product sales.

• Determining the feasibility of customized network product solutions based on clients’ goals.

• Managing development, production support and marketing efforts for customer accounts.

• Interfacing with engineering in development of Ethernet and Token ring network servers.

• Conducting meetings, sales presentations and product demonstrations for key accounts.

• Significant expansion of market presence through development of major distributor, reseller and international channels. Instrumental in increasing revenue growth since 1992. Successful product management including several major product introductions, development of sales and marketing programs, and design and feature recommendations for new products.

Sr. Systems Support Engineer Unisys Corporation - Houston, TX November 1980 – August 1992

• Managing all areas of customer communications, services and support.

• Management of both hardware and software of large system mainframes for key customers.

• System support through comprehensive operational and diagnostic expertise of product lines.

• Data communications experience with client/server, LAN, WAN and PC environments.

• Providing nationwide technical and customer service support functions.

• Exceeded management goals through the development and implementation of asset control for rollout profitability programs. Meeting or exceeding all established revenue and statistical goals. Maintained excellent customer relations and peer workgroup relationships. Completed over 2,800 hours of formal training in hardware, software and sales.

Lead Operator - Draftsman Business Records Corp. – Dallas, TX September 1976 – November 1980

• Performing mainframe updates for state database record system.

• Setting up and maintaining a multi-site on-line network.

• Map and plat drafting of comprehensive real estate transactions.

• Consistently high accuracy standards in a complex environment adhering to mandated error-free data records policy for state government.

EDUCATION & ACCREDITATION

AA in Computer Engineering Technology

CDI Institute, Dallas, Texas

Business Management

Richland Community College, Dallas, Texas

Texas General Lines Agent – License # 1570210 – Active

Insurance Life, Health and Accident Agent – License # 1570201 - Active

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