Engineer Technical Support

Johnny Gervacio

**** ******* ** #***

Tampa FL **634

Cell: 813-***-****

Email: ****************@*****.***

SOFT SKILLS

• Very versatile, can adapt to the situation and got sound experience in handling different group of people.

• Consistently met tight deadline schedules within dynamic environments.

• Good analytical skills.

CARRIER OBJECTIVE:

Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work as a key player in challenging and creative environment.

PROFESSIONAL EXPERIENCE:

PROJECT 1

CYBER Technology Solutions is an outsourcing company, which provides customer support and IT solutions for various companies in around the world. It has a very big IT development team and Support Team

RESPONSIBILITIES:

• Deploying Active Directory Service, in Windows 2000 and 2003 Servers.

• Maintaining Active Directory database (backup, restore) and Replication.

• Configuring GPO (at user and computer configuration, deploying software), Publishing Resources, Configured Schedule Backups and Disaster Recovery.

• Configuring DHCP Server, DNS Server, RRAS in Windows 2000 and 2003 Server, Raid Levels in Windows 2000 and 2003 Server.

• Maintaining Proxy Server (Win Proxy).

• Structured cable laying plan and connectivity

• Installation of Switch Rack, Jack panel

• Switch and Hub installation crimping

• Vlan configuration to segment the traffic based on user requirements

• Configuration of Cisco Routers (2500, 1700 series).

• Configuration of Cisco switches (1900, 2950 series).

• Troubleshooting Network issues.

• IP Address allocation and administration

• I/O connectivity, crimping

• Testing – end-to-end connectivity.

Internet Security Infrastructure Setup

• 2 Mbps Leased line and 512 Kbps Leased line setup with Modems, Router and Hubs

• Router configuration and testing the traffic and collisions, trace route, routing tables, Static and dynamic routing setup, enable the interfaces and protocols

PROJECT 2

PCB Datacomm Pvt. Ltd., Hyderabad (Feb-2006 – till date)

Designation : Executive-Technical Support (Network Engineer)

Company Profile: Awarded the APAC Business Partner Summit 2006 & PACE 2006 Outstanding Contribution in Sales for Advanced Technologies & PACE - Top Premier Partner for the Country 2005 and been awarded by Cisco since last Three Years as Excellence Top Premier Partner for the Country.

Roles and Responsibilities:

• Providing WAN, LAN, Voice and Video solutions, implementing, and troubleshooting networks, giving support to customers.

• Supporting wide range of products from different vendors like Cisco Systems, RAD Data Communications, MRO-Tek, Tandberg (Video Conferencing).

• Planning Networks according to the customer’s requirement and implementing.

• Implementing and Troubleshooting Routers, Switches, Leased line Modems, IP Telephony, Video Systems, WLAN etc.

• Worked on RAD products such as ASM-20, ASM-31, HTU-E1, ASMI-52/2Wire and ASMI-52/4Wire Modems, Maintenance of Leased Line & ISDN Lines (BRI&PRI).

• Installation and troubleshooting of Leased Lines, BRI Lines and PRI Lines.

• Technical support on Implementation & Maintenance of Leased line & ISDN.

• Planning & scheduling preventive maintenance of WAN network services and devices.

• Diagnostics on back up lines (ISDN PRI & BRI) equipment.

EDUCATION:

Associates Electronics Engineering Technology from ITT 2010 Containing education training course include advanced digital Electronics C- languages hands on Workshop, Visual Basics programming and strutted analysis and Design methods. I will be getting my bachelor degree in Electronics Engineering Technology in August 2013

COMPUTER EXPERIENCE:

IBM PC Compatibles, Tape Backup systems, C language, VISUAL BASICS, Local Area Networks, MS-DOS,Clipper, and SQL Language.

Contact this candidate