Customer Service Project Management

Christopher Ford

****************@*****.***

**** **** ***** **

Houston, TX 77085

Mobile: 832-***-****

OBJECTIVE

To work in an environment where I can demonstrate my professionalism and gain great experience through working in various areas of expertise and develop and grow both personally and professionally.

EDUCATION

Prairie View A&M University, Prairie View, TX

B.S. in Construction Science, Expected May 2011

3.00/4.00 GPA

Courses: Project Management, Technical Writing, Scheduling and Mobilization, Legal Environment, Scheduling and Mobilization, Managing Operations, Schedule and Cost Control, Project Controls, Labor and Safety, Estimating, CAD Construction Documents

WORK EXPERIENCE

Goodman Cooling & Heating Plant, Houston Texas 2010

Foreman, May 2010- August 2010

• Making HVAC units

• Monitor competitive activities

• Evaluate and recommend product inventory

Texas Southern University, Houston, TX

Teacher Aide- Youth Enrichment Program, Summer 2009

• Assisted teacher in general supervision and management of children in summer program.

• Displayed a warm and friendly personality at all times.

• Assisted in planning and preparing the learning environment.

• Followed directions given by head teacher or immediate supervisor.

• Maintained confidentiality about children, their families, and other employees outside the school.

Houston Works, Houston, TX

Construction Foreman, May 2007- August 2007

• Construction Renovations

• Followed a professional project management

• Communicate Progress

McDonalds, Houston, TX

Cashier/Stocker, August 2006- December 2006

• Interacted with customers and gained great customer service experience.

• Developed knowledge of products and services.

• Handled cash transactions responsibly and accurately.

• Worked with team members to get work done accurately and efficiently.

Houston Works, Houston, TX

Student Trainer, Summer 2005

• Set performance expectations standards for students.

• Ensured that required skills were mastered.

• Trained on emergency procedures and safety protocol.

ACHEIVEMENTS INVOLVEMENTS

• NSHC-National Scholars Honor Society

• AGC Member-Association of General Contractors

• OSHA Certified

• Dean’s List

• 2009 College Football Championship

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