Tamica R Mallett
Resume:
Tamica R. Mallett
Fayetteville, NC 28301
*******@*****.***
CAPABILITIES:
• Exceptional social skills for customer service
• Computer proficiency in both hardware and software applications
• Experienced in the following:
-Personnel training and supervision
-Strategic planning and projecting time, labor, and material requirements
-Complaint management and follow-up techniques
ACHIEVEMENTS:
• Advanced training curriculum taken in school:
AP Computer Science, Computerized Accounting, AP Literature, Composition.
• Six years with public speaking community program
WORK HISTORY:
2005-Current MCI Development – Project Supervisor
- Recruit vendors for various projects
- Maintain current records for financing projects; maintain business account
- Develop and maintain relationships with regularly used vendors
- Build spreadsheets; insert data to organize projects
2004 Camping.com - Call Representative
-Verify records in the company data base
-Update current information in data base
-Customer Service
1995-2004 Sears Automotive - Fayetteville, NC - Customer Service Advisor
-Assist customers in maintaining products; respond to customer inquires
-Manage and balance cash drawer
-Maintain store inventory; merchandising
-Train store personnel to sell products and services
-Design effective store displays
1997-1998 Damark International - Fayetteville, NC - Call Center Representative
-Answered and directed telephone calls; data entry.
1995-1996 WolfsBane BBS - Fayetteville, NC - Message System Operator
-Maintenance/moderation of messaging system for electronic BBS.
EDUCATION:
2000-2003 Fayetteville Technical Community College, Fayetteville, NC
1995 Seventy-First High School, Fayetteville, NC
REFERENCES: Available upon request
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