Technician Active Directory
Resume:
Xee Thao
Everett, WA **204
*******@***.***
Support Technician
HIGHLIGHTS OF QUALIFICATIONS
AAS in Computer Security & Network Technician, High School Diploma
CompTIA A+, CompTIA Network+
Certificate of Proficiency in Network Technician/IT Support Technician
Provide first-line triage and help desk support to a diverse group of internal customers
Provide support for and troubleshoot problems with desktop/laptop hardware, software, and peripherals and document installation instructions, trouble ticket details and resolutions
Assist with the implementation and coordination of IT project activities with other IT staff
Reliable, independent thinker possessing a high attention to detail
Researches, resolves, responds to, and documents end user inquiries; and escalates or reassigns issues and problems as needed to appropriate resource for resolution
Strong verbal and written communication skills in both technical/non-technical skills environment
Over 8 years of desktop support, computer networks and related computing environments, including computer hardware, system software, web applications, web based technology, and all configurations
Experience with TCP/IP IPv4, Ethernet 802.3, 802.11, OSI model
Maintain logs related to network functions, as well as maintenance and repair records
Maintained department inventory parts for emergency repair
Plan, coordinate, and implement network security measures to protect data, software, and hardware
Take ownership of projects, backup strategies, monitoring systems health
Expertise in Windows Server 2003/2008/2008R2, SBS 2003/2008
Manage Domain administration, Network administration, Deployments, databases, and users
Proficiency in Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS X
Extensive knowledge of IIS, Hyper-V, VMware, FTP Server
Remote Desktop, Remote Assistance, Teamviewer, LogMeIn, VNC, VPN
Excellent documentations, follow procedures, and lift up to 75 pounds
Expertise in Microsoft Office 2000-2010, Outlook, Thunderbird, Evolution, Mac mail, Exchange
RELEVANT EXPERIENCE
Network Technology
Experience with network topologies, Bus, Star, Ring, Mesh
Experience with TCP/IP IPv4, Ethernet 802.3, 802.11
Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, HTTP, HTTPS, SMTP, FTP, SFTP)
Experience with Active Directory, Group Policies (GPO), DNS, DHCP, DHCP SCOPE, DHCP RELAY
Installed, configured, administrated Windows OS, Linux, and Mac OS
Experience with Microsoft Office, Microsoft Outlook, and Microsoft Exchange
Active Directory users and groups management
Active directory management, NTFS security, disk quota management
Distribute packages via Group policy across all the desktops and servers
Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies
Knowledgeable of basic Unix/Linux commands
Depth knowledge of Network Printer and Print Sharing
Experience with Switches, Wireless Routers, Bridges, Hubs, Cisco Routers, VoIP, PBX-based phone
Experience with RAIDS, Grandfather-Father-Son-backup strategy, Full backup, Differential backup, Incremental backup
Experience with Windows Server Update Service (WSUS), Windows Deploy Services (WDS), Imagex, and User State Migration toolkit (USMT)
Eager to learn and excellent communication skills plus good attitude
Accuracy and Attention to details
Problem analysis, use of judgment and ability to solve problems efficiently
Performance tuning using performance monitor and event viewer to identify and resolve performance bottleneck
Network Security
Ability to hardening the Operating System
Highly skilled in using the procedures, strategies, and tools to prevent hackers from accessing data
Experience with Viruses, Worms, Trojan Horses, Rootkits, Logic Bombs, Spam, Spyware, Adware, and Keyloggers
Experience with Firewall, Proxy Server, Honeypot, NAT, and NAC
Depth experience with Wi-Fi encryptions, WEP, WPA, WPA2, ACL, MAC filtering
Experience with Hashing algorithms, Symmetric Encryption algorithms, Asymmetric Encryption algorithms, and Digital Certificates
Experience with Pretty Good Privacy (PGP), Encryption File System (EFS), Windows BitLocker, TrueCrypt, Forensic Toolkit (FTK), SSO, PKI
Experience with WireShark, Spiceworks, MBSA, Performance Monitor
Securing network resources with shared folder permissions, Implementing file security system
EMPLOYMENT HISTORY
Computer Aid / Lead man TTM Technologies, Redmond, WA 1999 - 2009
Computer Aid / Programming Praegitzer Industries, Kirkland, WA 1995 – 1999
EDUCATION
AAS – Computer Security / Network Technician - 2011
Lake Washington Institute of Technology. Kirkland, WA
Certifications
CompTIA A+ Certificate - 2010
CompTIA Network+ Certificate - 2010
Certificate of Proficiency in IT Support Technician - 2011
Certificate of Proficiency in Network Technician - 2011
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