Objective:

To obtain a position working in a network operations environment in information technology

Education:

Heald College, Concord, CA Graduated: April 2008

Associates in Applied Science Degree in Information Technology with an emphasis in Network Security

Certification:

A+ Certified (2008)

Network+ Certified (2008)

In progress: Hurricane Electric IPv6 // CCNA //MSTS (Microsoft Server 2008)

Related Skills:

Microsoft Server 2003 and 2008

Cisco Commands (Switches, Routers, Access Points)

Power Scripting (TechNet Tools, Batch, VB)

Network Security (Firewalls, Anti-virus, SpamFilter)

Network Traffic Analysis (reports and trends)

Active Directory and Group Policy

Customer Service and Desktop Support

Forensics/Data Recovery

Microsoft Office Suites 2003, 2007, 2010

TCP/IP

Unix/Linux

Experience:

State of Wyoming – Northern Wyoming Community College District October 2009 – October 2010

Information Technology Specialist

Technical Support for all Students, Faculty, and Staff

Manager and I shared technology support for entire campus

Patched Ports at Switches for students in dorms

WindowsXp to Windows7 Migration (entire campus)

Mounted Access Points in New Technology Building and Main Building

Power Scripting Updates (software removal and additions for entire labs and small group machines)

Print Server 2008 Management (removing old printers and added new ones -troubleshooting printer errors)

City of Concord, California April 2008 – May 2009

Helpdesk Coordinator

Inventory and file keeping, second hand purchase orders and contracts

Technical Support for all City Workers, Managers, and Police Department

Configured and Managed Multi-Functioning Printers/Copiers throughout city

Blackberry Enterprise Server Activations and Cellphone work orders (Nextel and Verizon)

Prints Server 2003 (removed old printers added new printers, troubleshooting printer errors)

City of Vallejo, California - Internship January 2008 - April 2008

Helpdesk - Phone and Desktop Support

Building Computer Images

Users support on first call bases

Cable Management and Documentation

Network Equipment Relocation (switches)

Heald College - Concord, California April 2007 - April 2008

Front-Desk-Reception /Bookstore-Assistant/ Deans-Assistant

Phone Reception and New Student Sign-ups

Book Sales and Returns

Record Keeping and Sorting

Degree Processing (printing and distribution)

Transcript Processing (printing and distribution)

Directed students to deans and student specialists

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