Customer Service Representative
Resume:
Tekela N. Williams
*** ******** ** *******, ** **312
*.******@*****.***
EDUCATION:
Cornerstone Christian Correspondence
High School Diploma 2006
EXPERIENCE:
Macy’s, Atlanta, GA (November 2008-Present)
Expeditor
Oversee inventory room and ensure that items are ordered in a timely manner
Greet customers, handle complaints, and ensure overall customer satisfaction
Customer Service Representative
Delivering exceptional customer service and building customer satisfaction and devotion.
Amplified the customer experience by providing on new products and in-store sales promotions.
Received “Customer Magic”recognition for providing excellent customer service on numerous occasions.
Responding to customer inquiries and requests to resolve issues efficiently.
Kentucky Fried Chicken Atlanta, GA (November 2002-July 2005)
Cashier/Shift Supervisor
Managed up to ten team members per shift.
Ability to manager multiple responsibilities and maintain effective results.
Ensured that facilities were stocked and organized according to business volumes.
Ensured the safety of all employees and deposits.
Supervised proper preparation and daily supervision to personnel in compliance with Serve-Safe guidelines and the department of health regulations.
McDonalds Atlanta, GA (June 2000-September 2002)
Cashier
Executing safety related information among colleagues.
Contributing to company’s goals through conflict resolution and team building.
Assisting with cross-training that increased productivity.
Proven ability to receive complex directions with successful results.
Produce quality work under strenuous pressure and goals.
Skills -cleaning
Leadership and Super vision
Customer Service and Relations
Organized and Effective
Word Processing and Typing
Competitive and Strategic Planning
Conflict Resolution
Report Preparation
Restaurant Operations
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